Medical Office Assistant/Clerk

Vancouver Island Health Authority; Duncan; Hybrid; CAD 37,000 - 40,000; Part time

Job summary

Vancouver Island Health Authority is seeking a Medical Office Assistant/Clerk in Duncan, BC to support patient flow and administrative operations. Duties include word processing, scheduling, provider billing, data entry, and preparing medical and legal reports from notes or recordings.

The role involves handling inquiries from clients and staff, with a focus on accuracy, timeliness, and respectful communication in a busy health centre setting.

Qualifications

• Grade 12 education and graduation from a Medical Office Assistant course, plus two years recent related experience in a health care setting.
• Experience working with at-risk or street-involved populations preferred.

Responsibilities

• Perform clerical and medical office duties including word processing, scheduling, billing, data entry and drafting reports.
• Answer inquiries from clients, physicians, staff and the public and assist with patient flow.
• Support primary care providers to ensure smooth operation and care delivery.

Skills

Teamwork

Prioritization

Communication

Typing 50 wpm

Word Processing

Spreadsheets

Clinical IS

Medical terminology

Equipment operation

Detail-oriented

Diplomacy

Education

Grade 12 with MOA course

Two years related health care experience

Job description

Medical Office Assistant/Clerk - (235072)

Duncan Norcross & Drinkwater Road (DNDR) - Duncan, BC V9L 6C5 CA (Primary)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

1400-2045

Days Off

Rotating

Vacancy Type

Regular PT

Salary Range (Hourly Rate)

$27.26 - $29.16

Paid FTE

0.61

Worked BI-WEEKLY HOURS

45.75

Planned Start Date

Oct. 5 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or designate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk performs a variety of clerical and medical office assistant duties including, word processing, scheduling, provider billing, data entry, composing and signing correspondence, typing medical and legal reports and documents from notes and/or recording devices. Answers general inquiries related to programs and services from clients, physicians, staff and the public. Assists primary care providers with the smooth operation and flow for patient visits and care.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 education and graduation from a Medical Office Assistant course, plus two years recent related experience in a health care setting; or an equivalent combination of education, training, and experience.

Experience working with at-risk or street-involved populations preferred.

Skills And Abilities

• Demonstrated ability to work effectively with others in fast-paced health centre environment.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as an effective member of an integrated administrative team.
• Ability to communicate effectively using all communication vehicles.
• Ability to type a minimum 50 wpm.
• Demonstrated proficiency in computer word processing, spreadsheet applications and specialized clinical information systems.
• Demonstrated ability to utilize and understand Medical Terminology.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.