Medical Office Assistant/Clerk - GSS

Vancouver Island Health Authority; Victoria; On-site; CAD 38,000 - 40,000; Full time

Job summary

Vancouver Island Health Authority (RJH, Victoria, BC) seeks a Medical Office Assistant/Clerk to support patient and staff safety and manage clerical tasks in a busy health setting.

Role includes word processing, scheduling, provider billing, data entry, and responding to inquiries from clients and healthcare professionals. A Medical Office Assistant course and Grade 12 completion are required, with 2 years’ related healthcare experience preferred.

Qualifications

• Grade 12 and graduation from a Medical Office Assistant course.
• Two years' recent related experience in a health care setting is preferred.
• Experience working with geriatrics or cognitive impairment is an asset.

Responsibilities

• Perform clerical and medical office duties including word processing, scheduling, billing, data entry, and correspondence.
• Answer inquiries from clients, physicians, staff and the public.
• Assist primary care providers with smooth operation and flow for client visits and care.

Skills

Effective communication

Typing 60 wpm

Organizational skills

Team collaboration

Medical terminology

Diplomatic/tactful

Computer literacy

Education

Grade 12

Medical Office Assistant course

Tools

MS Word

Excel

Clinical information systems

Job description

Medical Office Assistant/Clerk - GSS - (235225)

Royal Jubilee Hospital (RJH) - Victoria, BC V8R 1J8 CA (Primary)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

0800-1600

Days Off

As required

Vacancy Type

Casual

Salary Range (Hourly Rate)

$27.26 - $29.16

Paid FTE

N/A

Worked BI-WEEKLY HOURS

N/A

Planned Start Date

Sep. 21 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or designate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk - GSS performs a variety of clerical and medical office assistant duties including, word processing, scheduling, provider billing, data entry, composing and signing correspondence. Answers general inquiries related to programs and services from clients, physicians, staff and the public. Assists primary care providers with the smooth operation and flow for client visits and care.

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or designate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk - GSS performs a variety of clerical and medical office assistant duties including, word processing, scheduling, provider billing, data entry, composing and signing correspondence. Answers general inquiries related to programs and services from clients, physicians, staff and the public. Assists primary care providers with the smooth operation and flow for client visits and care.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 and graduation from a Medical Office Assistant course, plus two years' recent related experience in a health care setting, or an equivalent combination of education, training, and experience.

Experience working with geriatrics or individuals with cognitive impairment an asset.

Skills And Abilities

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others within an integrated administrative team.
• Ability to operate related equipment.
• Ability to type at 60 wpm.
• Ability to organize and prioritize multiple tasks.
• Knowledge of medical terminology.
• Ability to establish and maintain rapport with clients.
• Business writing skills
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.
• Proficiency in computer word processing, spreadsheet applications and specialized clinical information systems.