Meat Department Lead — Elevate Service & Team Growth

Farm Boy Inc.; London; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefit program

Healthcare and dental coverage

10% in-store discount

Internal promotions and training

Community programs support

Job summary

Farm Boy in London, Ontario is seeking a Department Supervisor to lead daily operations and coach teammates to deliver the best fresh shopping experience. You will collaborate with the Department Manager to execute strategies, manage inventory, and ensure store standards.

You’ll participate in staff training, conduct regular huddles, oversee scheduling and payroll tasks, and uphold safety and customer service excellence across the department.

Qualifications

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• The ability to thrive in a fast-paced, dynamic environment by effectively managing competing priorities while maintaining a high level of performance.
• Excellent organizational, analytical, and interpersonal skills supported by a clear, professional communication style.
• Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
• Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

Responsibilities

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Work closely with the Department Manager to execute departmental strategies and achieve stated goals and performance objectives.
• Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
• Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
• Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
• Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
• Promote compliance with all Safe Food Handling and Health & Safety policies, procedures, and provincial regulations to maintain a safe and high-quality shopping environment.
• Contribute to store success by assisting with other related duties as required.

Skills

Customer service

Multitasking

Organizational skills

Interpersonal skills

Communication

Computer literacy

Physical stamina

Evenings/weekends/holidays flexibility

English fluency

Education

Post-secondary program with emphasis in business

Job description

Farm Boy in London, Ontario is seeking a Department Supervisor to lead daily operations and coach teammates to deliver the best fresh shopping experience. You will collaborate with the Department Manager to execute strategies, manage inventory, and ensure store standards.

You’ll participate in staff training, conduct regular huddles, oversee scheduling and payroll tasks, and uphold safety and customer service excellence across the department.