Manager, Product Management

Mastercard; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A global technology company in Toronto is seeking a Manager for Product Management Cardholder Services to enhance customer value through strategic partner relationships in Airport Services. The ideal candidate will have a deep understanding of the travel landscape, strong financial skills, and proven success in product management. This role offers a dynamic work environment with opportunities for revenue growth and collaboration across teams.

Qualifications

• Deep understanding of the airport and travel landscape.
• Strong financial acumen with the ability to manage budgets.
• Experience in managing high-value partner relationships.

Responsibilities

• Align with product teams on benefits that enhance customer value.
• Identify opportunities that expand monetization of Airport Services.
• Serve as the primary contact for strategic partners.

Skills

Understanding of airport and travel landscape

Strong financial acumen

Experience in product management

Stakeholder management skills

Data-driven decision making

Job description

Overview

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management Cardholder Services is a critical organization within the Consumer Products & Processing business, delivering best in class benefits. With a dual mandate to enhance the Core value proposition and drive services revenue, Cardholder Services is a dynamic and high impact program. The team combines deep product expertise and partner management excellence to deliver industry leading customer experiences.

In this role, you will help with the development, optimization and delivery of global Airport Services benefits. You will manage key partner relationships and ensure seamless execution across product, services and operational teams. You will also play a critical role in ensuring market competitiveness, pricing consistency and differentiation for Mastercard in the Travel vertical. This role supports global asset development, vendor management, issuer communication, coordination with regional teams, and launch timelines. The ideal candidate excels in communication, works independently, and ability to flex to align global teams. Data-driven insights are valued.

Responsibilities

• Card Benefits Strategy & Development: align with relevant product teams and deliver benefits that enhance customer value in line with Mastercard’s global Airport Services strategy
• Revenue Growth: identify and execute opportunities that expand monetization of Airport Services benefits, manage Airport Services strategic roadmap and support regional pipeline
• Partner Relationship Management: Serve as the primary point of contact for strategic partners, negotiating agreements, ensuring quarterly business reviews and monitoring performance against SLAs
• Alignment: ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps and correctly set up with operational enablers
• Go To Market: ensure that Commercialization teams, B2B Marketing and other relevant teams are equipped with tools, training and insights to effectively sell and promote benefit awareness
• Performance and Reporting: track product KPIs, partner performance and ROI to inform strategic decisions and create continuous improvement
• Global Execution: Support asset development, vendor management, and communication with our issuers across the Americas regions. Coordinate with regional teams and manage project timelines from start to finish

Experience

• Deep understanding of the airport and travel landscape, including industry dynamics, operational requirements and effective go-to-market strategies
• Strong financial acumen with ability to build business cases, manage budgets, understand cost drivers and own P&L
• Experience with airport lounge operations and external vendor management is preferred
• Experience in product management, partnerships or related roles in payments, financial services or travel loyalty programs
• Proven track record of managing high-value partner relationships and delivering measurable business results
• Strong commercial acumen with experience in revenue generation, analytics and using data to drive timely decisions
• Excellent communication (verbal and presentation) and stakeholder management skills, including experience working in global, matrixed organizations
• Ability to operate strategically while managing multiple complex initiatives in fast paced environments

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.