Manager, ITOM Architect / Team Lead

KPMG LLP Canada; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading consulting firm is seeking an ITOM Architect/Team Lead in Toronto. You will design and implement ITOM solutions using ServiceNow, ensuring high-quality delivery of client projects. The ideal candidate has over 5 years of ServiceNow experience, strong technical skills, and leadership abilities. A Bachelor’s degree in Computer Science or a related field is required; fluency in French is an asset. Join to be part of a diverse and inclusive team.

Qualifications

• Minimum of 5 years of ServiceNow experience.
• Minimum of 3 years in CMDB/ITOM ServiceNow configuration.
• ServiceNow Certifications: CIS-ITOM.
• Strong analytical and problem-solving skills.
• Experience leading a team of direct reports.

Responsibilities

• Design and implement comprehensive ITOM solutions.
• Integrate ServiceNow ITOM with various IT systems.
• Establish best practices for ITOM processes.
• Ensure high-quality delivery of client deliverables.
• Support the implementation and administration of ServiceNow.

Skills

ServiceNow experience

JavaScript

HTML

CSS

Analytical skills

Problem-solving skills

Communication skills

Leadership

Fluency in French

Education

Bachelor's degree in Computer Science or related field

Master's in Information Systems or MBA (asset)

Tools

ServiceNow development tools

Microsoft Visio

Microsoft PowerPoint

Microsoft Word

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Our Enterprise Solutions Practice are seeking a dynamic ITOM Architect/Team Lead for our ServiceNow team nationally. We are looking for candidates that have a passion for service management and automation, hands‑on experience with technology, strong communication skills, able to see the big picture and fit with our culture.

What you will do

As a ServiceNow ITOM Architect/Team Lead in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the industry and growing your personal skillset by:

• Design and implement comprehensive ITOM solutions, including the Configuration Management Database (CMDB), Discovery, Service Mapping, Event Management, and Cloud Management.
• Facilitate the integration of ServiceNow ITOM with various IT systems and tools to promote seamless data flow and enhance process automation.
• Establish and implement best practices for ITOM processes and configurations to drive efficiency and effectiveness. Develop your coaching and feedback skills by providing day‑to‑day guidance and mentoring to your team while supporting our Open Feedback culture.
• Support timely engagement management, ensuring on‑time, on‑budget, high‑quality delivery of client deliverables. Assist in client pursuits and proposal development with support from Senior Leadership, collaborating with KPMG leaders to develop thought leadership, white papers, and other intellectual assets.
• Work with clients to assess current‑state processes and tools, define ServiceNow requirements, and develop and configure the ServiceNow platform.
• Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing.
• Lead ServiceNow implementation engagement projects.

What you bring to the role

• Minimum of 5 years of ServiceNow experience.
• Minimum of 3 years of experience in CMDB/ITOM ServiceNow configuration and development.
• ServiceNow Certifications: CIS-ITOM.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow development tools.
• In‑depth knowledge of ITOM modules, including CMDB, Discovery, Service Mapping, Event Management, and Cloud Management.
• In‑depth knowledge of on‑premise/cloud infrastructure and network environments will be strongly considered.
• Strong analytical and problem‑solving skills to address technical and functional issues.
• Experience leading a team of direct reports and the ability to mentor junior staff.
• Experience working in a client‑facing role with both technical and functional stakeholders, demonstrating strong relationship management skills and a passion for client satisfaction and delivery excellence.
• Demonstrated ability to develop workshop presentations and process documentation (advanced skills in Microsoft Visio, PowerPoint, and Word).
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field from an accredited college/university, or equivalent work experience. A Master’s in Information Systems, MBA, or other related fields is an asset.
• Strong problem‑solving and troubleshooting skills.
• Strong oral and written communication skills, including presentation skills.
• Fluency in French, both spoken and written, will be strongly considered.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier‑free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.