Manager IT Operations

FCT; Oakville; Hybrid; CAD 129,000 - 159,000; Full time

Job summary

A leading title insurance provider in Oakville is seeking a Manager for IT Operations. The ideal candidate has over 5 years in a managerial IT role and expertise in ITIL practices. You will lead a team responsible for monitoring and optimizing IT services. This role includes collaborating with various departments to ensure smooth operations and improve existing systems. The company offers a competitive salary, comprehensive benefits, and a hybrid work model.

Benefits

Comprehensive benefits including EFAP

Group retirement savings plan

Paid holidays and generous paid time off

Paid volunteer opportunities

Employee recognition programs

Qualifications

• Minimum 5 years of experience in a managerial role within an IT infrastructure environment.
• Solid knowledge of ITIL/ITSM best practices.
• Strong collaboration and communication skills.

Responsibilities

• Monitor, diagnose, and optimize IT operations.
• Lead a team towards resolution of system issues.
• Assist in creating methodologies for software quality.

Skills

Leadership

ITIL/ITSM best practices

Collaboration

Communication facilitation

Education

University degree in Computer Science or Engineering

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you''ll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Manager, IT Operations is accountable for monitoring, diagnosing, developing, maintaining, supporting, and optimizing key functional areas, particularly application & platform services. S/he will work closely with the team towards resolution of system and user related problems. Working together they must schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. By leveraging technical skills, knowledge and expertise, will provide suggestions, recommendations and improvements to the IT Operations pillar, the use and management of FCT’s services, as well as providing recommendations and collaborating with the other IT groups.

This role has approximately 3 to 5 direct reports (payroll and non-payroll) that manage the sustainment of applications, systems, and services, including the Network Operations Center (NOC) has 12 resources.

HERE’S HOW YOU’LL CONTRIBUTE:

• Assist in creating methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality.

• Direct the analysis of documentation and technical specifications for any new application or system under deployment or consideration to determine its intended functionality.

• Implement and oversee change control processes, practices, and guidelines for new and existing applications or systems.

• Leverage skills, knowledge and expertise to provide suggestions, recommendations and improvements to existing infrastructure systems and integrations

• Provide leadership to the infrastructure team by communicating strategies, and objectives

• Collect and convey information relating to needs, issues and opportunities to appropriate internal business partners through development and ownership of key relationships, to ensure that the needs of the clients are being met.

• Inspire, motivate and empower people to deliver departmental goals, while also delivering value back to employees. This includes coaching, mentoring and managing employee performance in Oakville and London locations as well as offshore resources.

• Work with project teams to understand system implementation details for the development of effective plans to implement on time and on budget.

HERE’S WHAT YOU’LL BRING:

• Minimum 5 years of experience in a managerial role within an IT infrastructure environment

• Minimum of 10 years of experience in a technical / hands on role

• Solid knowledge of ITIL/ITSM best practices IT environments

• Strong collaboration and communication facilitation skills to manage through the often-opposing demands pit on Infrastructure team resources by project demands

• University degree in Computer Science or Engineering or equivalent experience

Total Direct Compensation:

$129,600 to $158,500

Any pay range is in $CAD

HERE’S WHAT SETS US APART:

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.