Luxury Retail Sales Support Specialist

kate spade new york; Toronto; On-site; CAD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Commuter Benefits

Disability insurance

Job summary

Coach in Toronto is seeking a Sales Support Associate to help drive store success through attentive service, accurate POS operations, and organized stock management. You will maintain presentation on the sales floor, assist customers, and support team efforts in delivering a luxury shopping experience.

The role requires reliable availability for flexible scheduling, strong English communication, and the ability to handle fast-paced conditions while upholding brand standards.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

English proficiency

Attention to detail

Multitasking

Retail experience

Professional demeanor

Tools

Cash register systems

Mobile POS

iPad/laptop use

Walkie talkie

Job description

Coach in Toronto is seeking a Sales Support Associate to help drive store success through attentive service, accurate POS operations, and organized stock management. You will maintain presentation on the sales floor, assist customers, and support team efforts in delivering a luxury shopping experience.

The role requires reliable availability for flexible scheduling, strong English communication, and the ability to handle fast-paced conditions while upholding brand standards.