Luxury Sales Support Specialist – Flexible Schedule

Coach; Ottawa; On-site; CAD 24,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Job summary

Coach is a global fashion house known for luxury accessories and ready-to-wear. The Sales Support Associate role supports store success and brand standards, delivering personalized service at the cash wrap and optimizing the sales floor for a premium client experience.

Based in Canada, the role requires flexible scheduling including nights and weekends, and involves lifting up to 25 lbs, stock handling, and collaboration with the team to uphold visual merchandising and loss-prevention guidelines.

Qualifications

• 1+ year retail experience, preferably luxury environment.
• Knowledge of cash registers and basic computer use.
• Strong communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in policy compliance.
• Receive, process, and organize shipments and transfers; report discrepancies and keep stockroom clean.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.

Skills

Retail experience

Customer service

Cash handling

English proficiency

Tools

POS systems

Mobile POS

Walkie talkie

Job description

Coach is a global fashion house known for luxury accessories and ready-to-wear. The Sales Support Associate role supports store success and brand standards, delivering personalized service at the cash wrap and optimizing the sales floor for a premium client experience.

Based in Canada, the role requires flexible scheduling including nights and weekends, and involves lifting up to 25 lbs, stock handling, and collaboration with the team to uphold visual merchandising and loss-prevention guidelines.