Luxury Retail Sales Support Specialist

Coach Stores Canada Corporation; Niagara-on-the-Lake; On-site; CAD 49,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to join our Niagara-on-the-Lake store. You will greet clients, assist with purchases at the POS, and help maintain an organized sales floor.

You will support stock flow, merchandising, and stockroom processes to ensure efficient store operations and a luxury customer experience. The role requires retail experience, strong English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ year of retail experience in luxury or premium environment.
• Strong English communication and customer service skills.
• Knowledge of cash handling, POS systems, and basic computer use (iPad/laptop, Mobile POS).
• Attention to detail and ability to multitask in a fast-paced store setting.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Operate the POS accurately, manage cash wrap, and handle cash/media per policy.
• Receive, process, and organize shipments and transfers; maintain stockroom cleanliness.
• Support stock levels, replenish the floor, and assist with visual merchandising updates.
• Engage with customers and team to ensure a positive store experience.

Job description

Coach is seeking a Sales Support Associate to join our Niagara-on-the-Lake store. You will greet clients, assist with purchases at the POS, and help maintain an organized sales floor.

You will support stock flow, merchandising, and stockroom processes to ensure efficient store operations and a luxury customer experience. The role requires retail experience, strong English communication, and the ability to multitask in a fast-paced environment.