Luxury Retail Sales Support Specialist

Coach Stores Canada Corporation; Toronto; On-site; CAD 50,431,000 - 63,039,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house with a storied Toronto store seeking a Sales Support Associate who delivers warm, professional client service at the cash wrap and on the sales floor.

You will help receive and organize shipments, maintain stockroom cleanliness, support merchandising, and contribute to an efficient store flow while upholding brand standards and loss-prevention guidelines.

Qualifications

• 1+ year of retail experience, preferably luxury or customer service oriented.
• Knowledge of fashion trends and competition in the marketplace.
• Proficient with cash registers, iPad/laptop, POS systems.
• Excellent communication and multitasking in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests, and collaborate with team.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

English proficiency

Fashion knowledge

Stock management

Job description

Coach is a global fashion house with a storied Toronto store seeking a Sales Support Associate who delivers warm, professional client service at the cash wrap and on the sales floor.

You will help receive and organize shipments, maintain stockroom cleanliness, support merchandising, and contribute to an efficient store flow while upholding brand standards and loss-prevention guidelines.