Luxury Retail Concierge & Sales Support

Coach Stores Canada Corporation; Vancouver; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Job summary

Coach Stores Canada Corporation is seeking a Sales Support Associate for our Vancouver store. You will warmly welcome clients, maintain an organized sales floor, and support the flow of product from receipt to sale.

The role requires retail experience, a strong sense of fashion trends, excellent communication, and proficiency with POS systems. You will partner with the team, assist with stock, and ensure high standards of service in a fast-paced luxury retail environment.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

English proficiency

Tools

iPad

Laptop

Mobile POS

Cash register systems

Job description

Coach Stores Canada Corporation is seeking a Sales Support Associate for our Vancouver store. You will warmly welcome clients, maintain an organized sales floor, and support the flow of product from receipt to sale.

The role requires retail experience, a strong sense of fashion trends, excellent communication, and proficiency with POS systems. You will partner with the team, assist with stock, and ensure high standards of service in a fast-paced luxury retail environment.