Logistics Customer Service Representative

Altis Technology; Mississauga; Hybrid; CAD 23,000 - 32,000; Full time

Job summary

Altis Technology in Mississauga, ON, seeks a Customer Service Representative to support transportation and operations teams in a fast-paced logistics environment. Hybrid role with three days onsite; starting with an 11-week contract.

You will handle documentation, track orders, manage Bills of Lading and Proof of Delivery, and liaise with service providers to ensure accurate, on-time delivery and smooth customer experiences.

Qualifications

• Experience in administrative roles within logistics, transportation, or operations.
• Diploma or degree in Business Administration, Logistics, or related field preferred.
• Proficiency with MS Office; Excel essential; Airtable a plus.
• Excellent written and verbal communication with a service mindset.
• Strong organizational skills and attention to detail in documentation and tracking.

Responsibilities

• Support transportation and operations teams with accurate, timely administrative tasks.
• Track and trace orders to ensure on-time delivery.
• Collect and manage Bills of Lading and Proof of Delivery documents.
• Collaborate with reverse logistics and warehouse teams and service providers.
• Assist with claims investigation, documentation, and carrier communication.
• Maintain detailed spreadsheets and update Airtable daily to reflect current statuses.
• Liaise between service providers, customer service, warehouse teams, and management.

Skills

Administrative experience

Logistics exposure

Microsoft Office

Excel

Airtable

Excellent communication

Attention to detail

Education

Diploma or degree in Business Administration or Logistics

Tools

Microsoft Office

Excel

Airtable

Job description

Location: Mississauga, ON (Hybrid - 3 days onsite)
Language: English, professional fluency required in both written and spoken communication
Duration: Contract-to-permanent, starting with an 11 week contract
Compensation: $20/hour
Hours: Monday to Friday,7am-3:30pm

About the Opportunity

This is an opportunity to join a growing supply chain and logistics organization where accuracy, collaboration, and service excellence matter. As a Customer Service Representative, you will play a hands-on role supporting transportation and operations teams, ensuring documentation, tracking, and administrative processes run smoothly from order to delivery.

You will work closely with reverse logistics, transportation management, warehouse teams, and external service providers. Your contributions will help prevent missed revenue, resolve operational issues, and support a seamless customer experience in a fast-paced, operationally focused environment.

Whats in it for You

You will join a team that values collaboration, accountability, and continuous improvement. This role offers exposure to multiple areas of logistics and transportation operations, providing a strong foundation for long-term growth.

Your Responsibilities

• Youll support transportation and operations teams by providing accurate, timely administrative assistance.
• Youll track and trace orders to ensure successful and on-time delivery outcomes.
• Youll collect and manage Bills of Lading, Proof of Delivery, and related documentation.
• Youll collaborate with the reverse logistics team by monitoring shared inboxes and responding promptly.
• Youll assist with claims investigation, documentation, and carrier communication to reduce future risk.
• Youll maintain detailed spreadsheets and update Airtable daily to reflect current claim statuses.
• Youll act as a liaison between service providers, customer service, warehouse teams, and management.

Skills and Qualifications

• 23 years of experience in an administrative role, ideally within logistics, transportation, or operations.
• Diploma or degree in Business Administration, Logistics, or a related field preferred.
• Strong proficiency with Microsoft Office, especially Excel, with Airtable experience considered an asset.
• Excellent written and verbal communication skills with a service-oriented mindset.
• Strong organizational skills and attention to detail across documentation and tracking processes.
• Proven ability to investigate issues, resolve challenges, and elevate when appropriate.
• A collaborative, adaptable approach with the ability to manage shifting priorities.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.