Bilingual Customer Service Representative

MT Talent Solutions; Mississauga; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

3 weeks vacation

Comprehensive benefits

RRSP matching

Job summary

MT Talent Solutions in Mississauga, Ontario, is seeking a Bilingual Customer Service (Order Desk) specialist for a hybrid role (in-office 2 days/week). You will manage the full order cycle, respond to inquiries, and coordinate with sales, finance, and logistics to ensure a seamless customer experience.

Fluency in English and French is required; 3+ years in order management or similar roles are preferred. The role offers a base salary of $60,000-$65,000 CAD, 3 weeks vacation, comprehensive

Qualifications

• Fluent in English and French required.
• 3+ years in customer service or order management.
• Experience managing physical product orders through full cycle.

Responsibilities

• Respond to inbound calls and emails promptly and professionally.
• Manage the full order cycle: entry, confirmations, status, invoicing, returns, shipping inquiries.
• Process orders through ERP systems accurately with current data.
• Provide customers with clear information on orders, availability, deliveries.
• Review credit requests, invoice-only transactions, and returns per procedures.
• Coordinate with sales, finance, warehouse, and logistics to resolve issues.
• Provide order confirmations when requested.
• Support RFP responses and perform general admin duties.

Skills

Fluent English and French

Customer service

Order management

Attention to detail

Organizational skills

Education

Community college diploma

Tools

Oracle ERP

SAP ERP

JD Edwards

Microsoft Dynamics NAV/Business Central

CRM platforms

Job description

Bilingual Customer Service (B2B Order Desk)

Location: Mississauga, Ontario (Hybrid - 2 days in office)

Monday to Friday, 9:00 a.m. to 5:30 p.m.

Salary: $60,000-$65,000

Who Are We?

We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.

Why Are We Looking for You?

We are proud to support our client in hiring a Bilingual Customer Service Representative - Order Management for an exciting opportunity within the medical devices sector.

Our client is a well-established, innovation-focused organization that provides essential products and solutions to healthcare professionals and organizations.

This is an excellent opportunity for an experienced customer service professional who enjoys managing product orders, resolving customer inquiries, and collaborating across departments in a structured, fast-paced environment.

What's In It for You?

• Competitive base salary of $60,000-$65,000.
• Hybrid work arrangement with two designated in-office days per week.
• 3 weeks of vacation.
• Comprehensive group benefits
• RRSP matching program
• Stable, full-time opportunity with an established organization in the medical technology sector.
• Collaborative environment with exposure to customer service, sales, finance, logistics, and operations.

What Will You Do?

• Respond promptly and professionally to inbound customer calls and emails.
• Manage the complete order cycle, including order entry, confirmations, status updates, invoicing, credits, returns, and shipping inquiries.
• Process product orders accurately through an ERP system while ensuring customer and order information is complete and current.
• Provide customers with clear and accurate information regarding purchase orders, sales orders, product availability, returns, credits, and deliveries.
• Review and process credit requests, invoice-only transactions, and return authorizations in accordance with internal procedures.
• Coordinate with sales, finance, warehouse, logistics, and other internal departments to resolve issues and deliver a positive customer experience.
• Provide verbal and written order confirmations when requested.
• Support the coordination and preparation of request-for-proposal responses, when required.
• Complete general administrative duties and maintain accurate documentation within established service standards.

What Do You Bring?

• Fluency in both English and French, with strong verbal and written communication skills in each language.
• 3 years of customer service experience, ideally within an order management, order processing, call centre, distribution, manufacturing, or product-based environment.
• Required experience managing physical product orders from entry through delivery; service-only customer support experience will not be sufficient for this position.
• Hands-on experience using an ERP or order management system such as Oracle, SAP, JD Edwards, Microsoft Dynamics NAV/Business Central, or a comparable platform.
• Experience with a CRM platform is considered an asset.
• Strong attention to detail and a consistent focus on minimizing customer-impacting errors.
• Ability to learn complex product configurations, internal policies, approval processes, shipping procedures, and warranty requirements.
• Excellent organization, follow-up, problem-solving, and multitasking skills.
• Professional telephone manner and a genuine commitment to responsive customer service.
• Community college diploma or an equivalent combination of education and experience.

Recruitment Technology & AI Notice

MT Talent Solutions may use artificial intelligence and other recruitment technologies to assist with candidate sourcing, resume review, communications, and administrative recruitment tasks. Our experienced recruitment professionals personally review candidates and make recommendations to our clients. Final hiring decisions are made by the hiring organization and are never based solely on automated systems. We are committed to fair, ethical, and inclusive hiring practices.

#MT1