Logistics, Documentation and CSR

Randstad Canada; Montreal (administrative region); On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Weekday schedule

Permanent full time

Competitive insurance package

Salary negotiable 70k–80k

Internal advancement opportunities

Casual dress

Company events

Great team environment

Federal holidays

Job summary

Randstad Canada is seeking a Lead Logistics, Documentation and Customer Service professional in Montreal-Est. You will act as a pivot between customers, operations and the team to coordinate customer service, logistics and documentation with emphasis on accuracy of internal processes.

The role requires 5+ years in logistics, strong leadership, Excel proficiency and familiarity with customs. The position offers a weekday day shift and full-time permanent status with competitive benefits.

Qualifications

• Proven experience in a logistics or transport environment.
• Minimum 5+ years in a similar role.
• Strong leadership; ability to guide and grow the team.
• Ability to manage high volumes of information and priorities.
• Strategic mindset; rigorous and solution-oriented.
• Proficiency in Excel and internal systems.

Responsibilities

• Guarantee high-level customer service: file follow-ups, email management, rapid problem resolution, and clear communication with customers.
• Coordinate the track & trace of deliveries and ensure that operations are carried out in accordance with commitments.
• Billing and the approval of truck driver payroll.
• Ensure the transmission and verification of work orders and transport documents with the documentation team.
• Collaborate closely with the operations department in an open and collaborative environment.
• Ensure compliance with customs regulations and the accuracy of administrative documentation.
• This position requires an excellent ability to manage multiple priorities simultaneously while maintaining a strategic overall vision.

Skills

Logistics leadership

Customer service

Problem solving

Excel proficiency

ERP systems

Customs knowledge

Tools

ERP systems

Customs software

Job description

Job Title: Lead Logistics, Documentation and Customer Service
Location: Montreal-Est
Industry: Transportation and Warehousing

Reporting to the Transport and Logistics General Manager, the Customer Service and Logistics Coordinator acts as a true pivot between customers, operations, and the team. You will ensure the daily coordination of activities related to customer service, logistics, and documentation, while ensuring the quality, fluidity, and accuracy of internal processes.

Advantages

• Monday-Friday, day shift


• Permanent full time


• Competitive insurance package


• Salary competitive and negotiable between 70k and 80k


• Internal advancement and growth opportunities


• Casual dress


• Company events


• Great team environment


• Federal holidays

Responsibilities

• Guarantee high-level customer service: file follow-ups, email management, rapid problem resolution, and clear communication with customers.


• Coordinate the track & trace of deliveries and ensure that operations are carried out in accordance with commitments.


• Billing and the approval of truck driver payroll.


• Ensure the transmission and verification of work orders and transport documents with the documentation team.


• Collaborate closely with the operations department in an open and collaborative environment.


• Ensure compliance with customs regulations and the accuracy of administrative documentation.


• This position requires an excellent ability to manage multiple priorities simultaneously while maintaining a strategic overall vision.

Qualifications

• Proven experience in a logistics or transport environment


• Minimum of 5+ years in a similar role


• Mature and mobilizing leadership, capable of guiding, supporting, and growing their team.


• Strong ability to manage a high volume of information and prioritize effectively.


• Strategic mindset, rigorous and solution-oriented.


• Good proficiency in Excel and internal systems (customs software or ERP).


• Experience within the customs is an asset

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements.