Junior Operations Representative

Recruiting In Motion - Eastern Ontario; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Recruiting In Motion - Eastern Ontario client in the logistics sector is seeking a Junior Operations Representative to support the interstate freight team. You will oversee daily operations from carrier sourcing and rate negotiation to ensuring on-time pickups and deliveries while meeting customer expectations.

This onsite role based in North York requires strong communication, problem-solving, and the ability to manage multiple tasks.

Qualifications

• At least 2 years of freight brokerage or logistics operations experience.
• Strong knowledge of DAT and TMS platforms, Excel and Outlook.
• Familiarity with U.S. and Canadian interstate shipping and documentation requirements.
• Excellent negotiation and communication skills.
• Detail-oriented and able to work under pressure.
• Customer-focused with proactive problem-solving.

Responsibilities

• Identify, evaluate, and secure dependable carriers for interstate shipments using DAT and other tools.
• Negotiate rates that are competitive while protecting company margins.
• Develop and maintain strong, long-term partnerships with carriers.
• Schedule and dispatch shipments, ensuring all details are communicated clearly and accurately.
• Track shipments from pickup to final delivery, addressing delays or service issues proactively.
• Work closely with customers, drivers, and dispatch teams to ensure all required paperwork is complete and compliant.
• Resolve in-transit challenges, schedule adjustments, and additional service requests promptly and professionally.
• Keep customers and internal teams informed with timely updates.
• Use TMS and DAT platforms to post loads, monitor carrier performance, and update shipment statuses.
• Maintain accurate records and ensure all information is properly entered for billing and auditing.

Skills

Communication

Problem solving

Multitasking

Negotiation

Customer focus

Tools

DAT Load Board

TMS platforms

Excel

Outlook

Job description

Our client in the logistics sector is looking for a driven and experienced Junior Operations Representative to support their logistics team. In this role, you'll oversee daily interstate freight operations - from finding reliable carriers and negotiating pricing to ensuring shipments are picked up and delivered on schedule while meeting customer expectations. Success in this position requires excellent communication, strong problem-solving abilities, and the capacity to manage multiple tasks at once. Experience with DAT Load Board and similar freight platforms is an asset. This role is 100% onsite based out of their North York office.

Key Responsibilities

Carrier Sourcing & Rate Negotiation

• Identify, evaluate, and secure dependable carriers for interstate shipments using DAT and other tools.
• Negotiate rates that are competitive while protecting company margins.
• Develop and maintain strong, long-term partnerships with carriers.

Load Coordination

• Schedule and dispatch shipments, ensuring all details are communicated clearly and accurately.
• Track shipments from pickup to final delivery, addressing delays or service issues proactively.
• Work closely with customers, drivers, and dispatch teams to ensure all required paperwork (BOL, POD, rate confirmations, etc.) is complete and compliant.

Issue Management

• Resolve in-transit challenges, schedule adjustments, and additional service requests promptly and professionally.
• Keep customers and internal teams informed with timely updates.

Systems & Recordkeeping

• Use TMS and DAT platforms to post loads, monitor carrier performance, and update shipment statuses.
• Maintain accurate records and ensure all information is properly entered for billing and auditing.

Qualifications

• At least 2 years of experience in freight brokerage, carrier sales, or logistics operations (interstate experience is an asset).
• Strong working knowledge of DAT, TMS platforms, and Microsoft Office (especially Excel and Outlook).
• Familiarity with U.S. and Canadian interstate shipping, equipment types, and documentation requirements.
• Excellent negotiation, communication, and organizational skills.
• Detail-oriented with the ability to perform well under pressure.
• Customer-focused with a proactive approach to problem-solving.

Preferred Qualities

• Background in a fast-paced logistics or 3PL setting.
• Knowledge of compliance standards such as insurance, carrier vetting, and safety ratings.
• Dependable team player with a strong sense of ownership and accountability.

AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate's experience, skills, and qualifications and may fall anywhere within the range.