Bilingual Logistics Coordinator (English/French)

Adecco

Markham

Hybrid

CAD 70,000 - 75,000

Full time

14 days+

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Job summary

A recruitment agency is seeking a full-time Bilingual Logistics Coordinator in Markham, ON. The role involves managing customer orders and ensuring logistics operations run smoothly. Candidates should possess strong communication skills in English and French, and have experience in logistics or supply chain. The position offers a competitive salary and a hybrid work model.

Qualifications

2 to 3 years of experience in order desk or customer service in logistics or supply chain.
Ability to communicate effectively in both English and French.

Responsibilities

Create and process customer orders through the ERP system.
Consult with teams on inventory availability.
Solve delivery problems and track orders.

Skills

Excellent English and French communication skills

Strong organization skills

Problem-solving abilities

Ability to prioritize tasks

Education

Completed College Diploma / University Undergrad Degree

Tools

SageX3 ERP system

Job description

Our client is currently hiring a full-time detail-oriented and proactive Bilingual Logistics Coordinator (English/French) to join their team in Markham, ON. In this role, you will play a critical part in ensuring smooth order processing, customer satisfaction, and seamless logistics operations. You’ll work closely with internal departments, external partners, and customers to manage orders, resolve issues, and enhance service delivery.

If you're someone who enjoys being at the center of operations—connecting with clients, solving challenges, and optimizing supply chain processes—this opportunity is for you!

Location: Markham, ON
Job type: Permanent | Full-time | Hybrid

Responsibilities:

Create and / process customer orders (EDI and email) via SageX3 ERP system
Consult with Supply Chain and Client teams on issues related to inventory availability
Solve delivery problems, track and trace orders for customers
Confirm orders, report shortages, and advise back in stock plans with customers
Act as liaison between clients, brokers and customers to ensure mutual satisfaction
Daily communication with carrier(s) for equipment forecast, appointment bookings, tenders and ensure service expectations are met
Daily communication with warehouse and other 3PL’s
Maintain and act on customer inquiries submitted through the central inbox
Accurately update customer portals within appropriate time windows
Provide recommendations/solutions to improve overall service
Maintain documentation of current customer requirements and procedures
Assist visitors to the office

Qualifications:

Excellent English and French communication skills, both written and verbal
Completed College Diploma / University Undergrad Degree in related field
2 to 3 years of previous order desk/customer service experience in related field (logistics, supply chain)
Ability to trouble shoot and problem solve
Strong organization skills and ability to prioritize multiple tasks
Understanding of freight / supply chain concepts beneficial
TMS / truck load planning / logistics knowledge an asset
Ability to work well within a team as well as independently

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

Seniority level