Loan Operations Specialist – Auto Finance

Fairstone Bank; Toronto; Hybrid; CAD 41,000 - 47,000; Full time

Benefits offered by this job

Hybrid work model

Generous vacation & 6 wellness days

Health and dental coverage

Job summary

Fairstone Bank (including Eden Park) is seeking a Loan Administrator to support loan activations, contract reviews, and daily modifications. The role emphasizes accuracy, timely dealer communications, and efficient workflow management within a hybrid work model.

You will interact with dealerships, manage loan documents, and ensure compliance with signed contracts while delivering strong customer-oriented service across stakeholders.

Qualifications

• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced, changing environment.
• Exceptional attention to detail under urgency.
• Strong internet browsing and investigative skills.
• Strong phone contact handling and active listening.

Responsibilities

• Process loan activation for new contracts in the loan management system.
• Review inputs to ensure alignment with signed contracts.
• Process daily loan modifications (rate changes, write-offs, restructures).
• Post customer fees in the loan management system.
• Handle funding faxes and contracts from dealers.
• Reply to dealer messages promptly.
• Manage funding email inbox delegations.
• Communicate with internal and external stakeholders in a timely manner.
• Maintain high accuracy while managing a busy workflow.
• Provide prompt, customer-oriented service to dealerships.

Skills

Communication skills

Attention to detail

Investigative skills

Phone handling

Prioritization

Tech savvy

MS Office Suite

Education

High School Diploma

Tools

MS Outlook

Job description

Fairstone Bank (including Eden Park) is seeking a Loan Administrator to support loan activations, contract reviews, and daily modifications. The role emphasizes accuracy, timely dealer communications, and efficient workflow management within a hybrid work model.

You will interact with dealerships, manage loan documents, and ensure compliance with signed contracts while delivering strong customer-oriented service across stakeholders.