Lesson Coordinator/Sales and Rentals Associate

Long & McQuade Musical Instruments; Eastern Ontario; On-site; CAD 42,000 - 52,000; Full time

Job summary

Long & McQuade Musical Instruments in Cornwall, ON, invites applications for a Lesson Coordinator/Sales and Rentals Associate. You will help customers select, sell and rent instruments and gear, align student needs with offerings, and demonstrate products.

As a musician with strong communication and sales skills, you will support lesson programming, manage schedules, and assist with payments, invoicing and accounts while maintaining a welcoming store environment.

Qualifications

• Must be a musician who plays at least one instrument.
• Excellent verbal and written communication skills.
• Proven sales and customer service skills.
• Must be able to work weekdays, weeknights and weekends.
• Basic office administration and customer account management skills.
• Ability to manage people.

Responsibilities

• Help our customers through the selling and renting of musical instruments and gear.
• Define the individual needs of every customer and match those needs with the right combination of our products and services.
• Demonstrate recommended products to customers and explain their features and benefits.
• Answer telephone calls in a timely and professional manner.
• Follow up on product orders with customers and suppliers.
• Use our common sense approach with customers to troubleshoot and solve problems.
• Maintain in-depth and current knowledge of our products, policies and procedures.
• Attend weekly staff meetings and periodic training sessions.
• Merchandise store to create an inviting environment for customers to shop.
• Participate in store maintenance, warehouse duties, and other related tasks.

Skills

Musician

Communication skills

Sales & customer service

People management

Job description

Title

Lesson Coordinator/Sales and Rentals Associate

Department

All Departments

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

10 Tollgate Road E

Cornwall, ON

Job Description

• Interview, select and provide orientation for suitable teachers
• Coordinate teacher schedules and room schedules
• Promote and market the Music Lesson Centre
• Register students and enforce attendance and payment policies
• Maintain accurate student and teacher attendance records
• Confirm and administer teacher pays
• Train and supervise lesson staff
• Manage overdue or delinquent customer lesson accounts
• Resolve student and parent problems and complaints
• Develop and coordinate group programs and classes
• Schedule and plan bi-annual student recitals
• Evaluate teachers for job effectiveness and rate increases
• Liaise with store staff to promote and market Long & McQuade products and services
• Maintain studios and studio equipment
• Regularly review Lesson Centre revenue and growth projections

Job Requirements

• Minimum three years of instrumental music studies in school or through private lessons
• Strong knowledge of music education
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Proven sales and customer service skills
• Basic office administration and customer account management skills
• Ability to manage people

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset