Lead Consultant – SAP S/4 ISU Customer Service

Infosys; Remote; CAD 92,000 - 108,000; Full time

Job summary

A global technology consulting leader is seeking a Lead Consultant with expertise in SAP S/4 ISU Customer Service. This role requires at least 7 years of IT experience, proficiency in SAP applications, and strong client interaction abilities. The successful candidate will be responsible for problem definition, solution evaluation, and the implementation of strategies to enhance client services. Located in Ontario, the position offers flexible remote working arrangements and an estimated annual compensation between CAD 92,701 and CAD 107,185.

Qualifications

• Minimum 7 years of IT experience required.
• Candidates must be able to work in Canada without sponsorship.
• Location flexibility is necessary for working remotely.

Responsibilities

• Define problem statements and evaluate solution options.
• Create detailed design and process artifacts.
• Implement deployment plans and support knowledge transfer.

Skills

SAP CRM ISU experience

Client-facing experience

Advanced Excel skills

Analytical skills

Education

Bachelor’s degree or foreign equivalent

Tools

SAP S/4 ISU

Excel

Job description

Job Description

Infosys – EASSAP –Lead Consultant – SAP S/4 ISU Customer Service

Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.

As a Lead Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value‑adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required Skills

Bachelor’s degree or foreign equivalent required from an accredited institution.
At least 7 years of Information Technology experience.
Candidates authorised to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Candidate must be located within commuting distance of Mississauga, Ontario / Calgary, Alberta or be willing to relocate to the area. This position may require travel.

Preferred

• 8+ years of experience in SAP CR&B implementation programs with experience of SAP CRM ISU / SAP S/4 Customer Service modules.
• Experience with SAP CRM ISU / C4C ISU integrated projects
• Experience across Electricity (preferred), or Gas or Water Utilities industries North America
• Key process and architectural knowledge in Move in Move out areas, fundamental knowledge of other key ISU processes
• Experience in Move‑in, Move out, Business master data, technical master data and integrations with front office application, IVR, self‑service portal etc
• Knowledge & basic understanding of Device management, Usage & Billing, FICA is preferred
• Experience of atleast 1 end to end lifecycle implementation activities including:
  • Requirement gathering
  • Business process design
  • SAP configuration
  • RICEFW Functional design
  • Systems and Integration Testing
  • Resolving production issues
• Strong Client Facing experience, great communication and presentations skills
• Strong analytical skills with ability to work in advanced excel based data analysis of SAP ISU data
• Ability to work with offshore teams and coordinating work delivery between onsite and offshore
• Flexible work timings required due to remote working environment including offshore overlaps twice a day

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Estimated annual compensation range for the candidate based in the below location will be: Ontario $ 92701 to $107185

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.