Senior Event AV Operations Lead — On-Site

Encore Canada; Vancouver; On-site; CAD 55,000 - 65,000; Full time

Job summary

Encore Canada is seeking an Operations Manager for floor activities in a hotel/convention center environment in Vancouver. You will supervise technicians, manage inventory and billing, and coordinate with directors to meet service goals.

The role emphasizes delivering world-class service, mentoring staff, and ensuring high-quality AV setups for each event, with irregular hours and travel between locations as needed.

Qualifications

• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience
• Experience leading workflow and team members
• Working knowledge of audio-visual equipment in a live show environment
• Proficiency with computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
• Ensures that daily equipment sheets are updated and properly completed.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.

Skills

Audio visual

Customer service

Supervisory experience

Leadership

Microsoft Office

Hardware proficiency

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

AV equipment

Job description

Encore Canada is seeking an Operations Manager for floor activities in a hotel/convention center environment in Vancouver. You will supervise technicians, manage inventory and billing, and coordinate with directors to meet service goals.

The role emphasizes delivering world-class service, mentoring staff, and ensuring high-quality AV setups for each event, with irregular hours and travel between locations as needed.