Lead AV Technician & Operations Supervisor

Encore Global; Calgary; Hybrid; CAD 60,000 - 82,000; Full time

Job summary

Encore Global in Calgary seeks a Technical Supervisor to lead the on-site AV team, ensuring smooth event setup, operation and breakdown while delivering outstanding customer service.

You will mentor technicians, coordinate daily floor activities, and collaborate with hotel partners. A Bachelor’s degree is preferred and 3–5 years in AV/ hospitality is expected.

This role requires flexibility for irregular hours, on-call status, and travel to multiple venues.

Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 year of audio visual experience is required.
• Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
• Knowledge of technical theory
• Advanced problem solving skills
• Experience leading workflow and team members
• A valid driver’s license is required for team members in positions that may operate Company vehicles

Responsibilities

• Set up, operate, and break down intermediate audiovisual equipment accurately and timely.
• Provide excellent customer service and exceed client expectations on-site.
• Train technicians and mentor new hires; uphold company values.
• Organize daily floor activities and coordinate technician workflow and schedules.
• Maintain equipment security, transport, and preventive maintenance.

Skills

Customer service

Hospitality

Team leadership

Problem solving

Technical knowledge

Education

Bachelor’s degree (preferred)

Tools

Technical 1-Star Certification

Job description

Encore Global in Calgary seeks a Technical Supervisor to lead the on-site AV team, ensuring smooth event setup, operation and breakdown while delivering outstanding customer service.

You will mentor technicians, coordinate daily floor activities, and collaborate with hotel partners. A Bachelor’s degree is preferred and 3–5 years in AV/ hospitality is expected.

This role requires flexibility for irregular hours, on-call status, and travel to multiple venues.