Lead Application Engineer

Baker Hughes; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global energy company is seeking a Lead Application Engineer to provide post-sales technical support. You will manage customer issues, present technical roadmaps, and lead complex projects. Candidates should possess a Bachelor's degree and at least 5 years of technical support experience. The role offers flexible working patterns and various benefits, including medical care and life insurance.

Benefits

Comprehensive private medical care options

Life insurance and disability programs

Contemporary work-life balance policies

Qualifications

• Minimum of 5 additional years of experience in Technical Support.
• Strong oral and written communication skills.
• Ability to analyze and resolve problems.

Responsibilities

• Responsible for post-sales technical customer issues.
• Present project plans and technical roadmaps to senior leaders.
• Handle complex medium-term project processes.

Skills

Technical Support

Communication Skills

Interpersonal Skills

Problem Analysis

Project Management

Education

Bachelor's degree

Job description

Lead Application Engineer

Are you a looking for an interesting and inspiring opportunity providing your technical support to our customers?

Would you like the opportunity to develop your career with a global energy company?

Partner with the best

As a Lead Applications Engineer you will be responsible for responsible for Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions. Develops the year plan for the own function on the basis of the framework of the strategic plan for the whole unit.

As a Lead Applications Engineer, you will be responsible for:

• Owning the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increase, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
• Presenting projects plans, technical roadmaps, risks and recommendations to senior business leaders (EB and SEB) within technical space and occasionally to senior leaders in partner technical teams.
• Handling complex medium term project processes. Department has to define approaches. Variety due to customization to client needs.
• Handleing important business unit clients. Complex processes requiring involvement of many stakeholders both at the client side .

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree from an accredited university or college. Minimum of 5 additional years of experience in Technical Support.
• Have strong oral and written communication skills.
• Have Strong interpersonal and leadership skills.
• Have ability to analyze and resolve problems.
• Have ability to lead programs / projects.
• Have ability to document, plan, market, and execute programs.
• Established project management skills.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Your actual hours may, and oftentimes will, vary from workweek to workweek depending on business needs.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits