L&D Quality Lead: Content & Standards Champion

McLean & Company; Canada; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

McLean & Company seeks an experienced L&D Quality Lead to own QA across all learning content, both internal and vendor-produced. The role establishes standards, manages the quality scorecard, and oversees external partners while ensuring scalable quality practices and operational excellence.

The successful candidate will partner with Learning Solutions leaders and cross-functional teams to identify trends, drive improvements, and deliver high-impact outcomes for members and clients.

Qualifications

• Experience leading quality assurance across Learning Solutions content.
• Experience managing external vendors and outsourcing partners.
• Experience developing and improving quality standards, governance frameworks, and procedures.

Responsibilities

• Lead QA for Learning Solutions content ensuring alignment with standards and accessibility.
• Coordinate quality alignment sessions and ensure consistent evaluation criteria.
• Develop and maintain quality standards, scorecards, and governance frameworks.
• Analyze quality data to identify trends and provide actionable insights to leaders.
• Identify process gaps and implement scalable solutions improving efficiency and member experience.
• Scope outsourced projects and manage vendor expectations, timelines and quality.
• Manage external vendors for content development, maintenance, and production support.
• Coordinate reviews and provide consolidated feedback to partners.
• Monitor vendor performance and relationships to improve capacity, reliability and delivery.
• Analyze vendor data and recommend improvements to quality and efficiency.

Skills

Quality Assurance

Project Management

Vendor Management

Data Analysis

Process Improvement

Stakeholder Management

Communication

Cross-functional Collaboration

KPIs/Scorecards

Education

Degree or diploma in Business

Human Resources

Organizational Development

Adult Education

Project Management

QA or Operations Management

Tools

Power BI

Microsoft 365 (Excel, PowerPoint, Outlook, Teams)

Job description

McLean & Company seeks an experienced L&D Quality Lead to own QA across all learning content, both internal and vendor-produced. The role establishes standards, manages the quality scorecard, and oversees external partners while ensuring scalable quality practices and operational excellence.

The successful candidate will partner with Learning Solutions leaders and cross-functional teams to identify trends, drive improvements, and deliver high-impact outcomes for members and clients.