Keyholder

Torrid; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company in Canada is seeking a Keyholder to support store management by executing opening and closing operations and ensuring an exceptional shopping experience for customers. The successful candidate will have retail management experience, strong customer service skills, and the ability to adapt quickly in a fast-paced environment. With flexible scheduling and a commitment to nurturing a positive workplace culture, this position offers a pathway to growth and benefits including discounts and bonus opportunities.

Benefits

Flexible schedules

50% associate discount

Monthly bonus potential

Mental health resources

Employee stock purchase program (ESPP)

Qualifications

• Previous specialty/apparel retail management experience, preferably in a similar role.
• Ability to lead teams successfully and achieve sales performance.
• Commitment to creating an amazing customer experience.

Responsibilities

• Ensure store achieves company objectives and KPI goals.
• Set an example in customer service and selling skills.
• Support merchandise strategies and maintain store environment.
• Perform register functions and drive add-on sales.
• Act as Manager on Duty when store management is unavailable.
• Work a flexible schedule including holidays and weekends.

Skills

Retail management experience

Customer service skills

Ability to multitask

Adaptability to change

Knowledge of current fashion trends

Job description

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We’re committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

What You'll Do:

• In partnership withmanagementteam, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add‑on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

What You'll Need:

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast‑paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashioned focused and stay on top of current trends

Physical Requirements

• Able to stand and walk around during scheduled
• Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50 lbs
• Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

What You'll Get:

We offer a comprehensive package of benefits to employees, which depending on eligibility may include:

Flexible schedules, associate discount 50%, monthly bonus potential, mental health resources, employee stock purchase program (ESPP)

We are a proud Equal Opportunity Employer and will not discriminate based on race, ancestry, colour, sex, sexual orientation, gender identity, place of origin, age, disability or any other protected status. Torrid has policies regarding accommodations for applicants and employees with disabilities. If you are unable or limited in your ability to use or access www.torridcareers.com, or have any other accommodation needs due to a disability, you can request reasonable accommodations by sending an email to [e-mail]. Only messages left for this purpose will be returned.

Our company participates in E‑Verify. E‑Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I‑9). The information provided on the Form I‑9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

• E‑Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
• Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
• Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
• California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
• EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf