Key Holder & Beauty Retail Team Lead

Brobston Group; Vancouver; On-site; CAD 38,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Retirement savings plans

Paid holidays

Vacation time

Job summary

The Estée Lauder Companies Inc. is hiring a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering exceptional customer service and smooth daily operations in a prestige cosmetics environment.

You will lead by example, coach the sales team, and handle essential cash reconciliation tasks. This role opens and closes shifts on a rota basis and offers opportunities for career growth within a leading beauty group.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous retail operations experience including cash reconciliation and opening/closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced environment.

Responsibilities

• Lead and coach the sales team to achieve sales and customer service targets.
• Support Store Manager and Assistant Manager to ensure smooth daily operations.
• Perform opening and closing procedures and cash reconciliation.
• Deliver outstanding customer service and represent the brand with professionalism.
• Adhere to store policies and contribute to loss prevention and inventory control.

Skills

Retail experience

Customer service

Cash handling

Shift management

Coaching / mentoring

Job description

The Estée Lauder Companies Inc. is hiring a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering exceptional customer service and smooth daily operations in a prestige cosmetics environment.

You will lead by example, coach the sales team, and handle essential cash reconciliation tasks. This role opens and closes shifts on a rota basis and offers opportunities for career growth within a leading beauty group.