Prestige Beauty Store Team Lead - Customer Experience

The Estée Lauder Companies; Calgary; On-site; CAD 38,000 - 46,000; Full time

Job summary

Estée Lauder Companies in Calgary is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering exceptional customer service and achieving sales targets. You will mentor the sales team, model best practices, and help ensure smooth daily operations including cash reconciliation and opening/closing the store on a rotating schedule.

The role suits an ambitious frontline professional with retail experience, a passion for prestige beauty, and the flexibility to work

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Support Store Manager and Assistant Manager to ensure smooth store operations.
• Lead by example to deliver inspirational, authentic and personalized customer service.
• Handle cash reconciliation at start and end of day.
• Open and close the store on a rotating schedule.
• Coach and mentor sales associates to achieve sales and customer service targets.

Skills

Proven retail experience

Customer service excellence

Cash reconciliation

Coaching/mentoring

Retail hours flexibility

POS software

Right to work in country

Tools

POS software

Job description

Estée Lauder Companies in Calgary is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering exceptional customer service and achieving sales targets. You will mentor the sales team, model best practices, and help ensure smooth daily operations including cash reconciliation and opening/closing the store on a rotating schedule.

The role suits an ambitious frontline professional with retail experience, a passion for prestige beauty, and the flexibility to work