Cosmetics Retail Store Lead & Coach

The Estée Lauder Companies; Nanaimo; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Life & disability insurance

Retirement plans

Education programs

Paid holidays & vacation

Job summary

The Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering exceptional customer service and smooth store operations. You will mentor the sales team, handle cash reconciliation, and participate in opening/closing duties as scheduled.

Ambitious self-starters with retail experience will find a clear path toward supervisory progression within a leader in prestige beauty. Competitive benefits and a robust training culture are offered.

Qualifications

• Proven retail experience, preferably in cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Desirable: experience with cash reconciliation and opening/closing the store.
• Desirable: supervisory experience coaching/mentoring to hit targets.
• Ability to work retail hours including nights, weekends and events.
• Experience with retail POS software.

Responsibilities

• Support Store Manager and Assistant Manager in daily operations.
• Lead by example to deliver inspirational customer service.
• Open and close the store on a rota basis and handle cash intake.
• Contribute to achieving sales and customer service targets.

Skills

Retail experience

Customer service

Cash reconciliation

Supervisory experience

Flexible retail hours

POS software

Right to work in country

Tools

POS software

Job description

The Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering exceptional customer service and smooth store operations. You will mentor the sales team, handle cash reconciliation, and participate in opening/closing duties as scheduled.

Ambitious self-starters with retail experience will find a clear path toward supervisory progression within a leader in prestige beauty. Competitive benefits and a robust training culture are offered.