Key Holder & Coaching Leader - Prestige Beauty

Brobston Group; Calgary; On-site; CAD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Retirement savings plan

Paid holidays

Vacation time

Incentive compensation programs

Job summary

The Estee Lauder Companies is seeking a dynamic Key Holder in Calgary to support the Store Manager and Assistant Manager. You will coach the sales team to deliver inspirational, personalized service and help achieve sales and customer service targets.

You will handle essential cash reconciliation and participate in opening/closing the store on a rotating schedule, contributing to a smooth, high-performing retail operation.

Qualifications

• Proven retail experience, preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience with cash reconciliation and store opening/closing is desirable.
• Previous supervisory experience including coaching/mentoring to meet sales and service targets is desirable.
• Ability to work retail hours including days, nights, weekends and events in a fast-paced environment.
• Experience with retail point-of-sale software.

Responsibilities

• Lead by example to coach and mentor the sales team to achieve targets.
• Provide inspirational and personalized customer service to customers.
• Conduct start and end of day cash reconciliation.
• Open and close the store on a rota basis.
• Support Store Manager and Assistant Manager in daily operations.

Skills

Customer service

Coaching/mentoring

Cash handling

Store opening/closing

Flexible retail hours

POS software proficiency

Tools

POS software

Job description

The Estee Lauder Companies is seeking a dynamic Key Holder in Calgary to support the Store Manager and Assistant Manager. You will coach the sales team to deliver inspirational, personalized service and help achieve sales and customer service targets.

You will handle essential cash reconciliation and participate in opening/closing the store on a rotating schedule, contributing to a smooth, high-performing retail operation.