Kettle Coordinator

The Salvation Army; St. Albert; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community service organization is seeking a Kettle Coordinator II for the Christmas season in St. Albert, Canada. This fixed-term position involves overseeing multiple Kettle locations, supervising volunteers, and ensuring secure handling of donations. Ideal candidates will have strong customer service skills and a willingness to support the organization's mission. Shifts will vary, with pay ranging from $17.33 to $21.66 per hour.

Qualifications

• Willingness to support the mission of The Salvation Army.
• Experience in customer service is preferred.
• Valid driver's license and reliable vehicle required.

Responsibilities

• Supervise and support Kettle Volunteers throughout the Campaign.
• Communicate daily issues to the City/Assistant Coordinator.
• Ensure donations are securely handled and delivered.

Skills

Excellent communication

Interpersonal skills

Customer service

Ability to lift 20–25 lbs

Reliability

Education

High school diploma or equivalent

Job description

Overview

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. We support people experiencing unemployment, addiction and family challenges. We hire and serve people of all backgrounds and walks of life — there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary
The Salvation Army Christmas Kettle Campaign is part of a century‑old tradition to contribute toward building strong communities by helping TSA to give hope to others. The Kettle Coordinator II position is a short-term contract role. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area, including shopping malls, grocery stores and retail outlets.

Responsibilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset.
• Ensure all Kettle donations are delivered to secure location at shift completion.
• Communicate daily issues and supply deficiencies to City/Assistant Coordinator.
• Orient and remind volunteers on proper Kettle handling and duties as required.
• Supervise, support and assign Kettle Volunteers throughout the Campaign.
• Participate in the recruitment of new volunteers.
• Visit locations during shift changes and intermittently.
• Communicate daily with ATL partner for effective transition.
• Ensure timesheets and mileage reports are submitted accurately and timely (weekly).
• Remain at the Kettle for the full shift (until relieved), ensuring security of donations.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Perform other work-related duties as assigned.

Critical Relationship Management

Governance Boards and Councils: n/a
Internal: TSA staff members, Kettle campaign team
External: Community members

Managerial/Technical Responsibilities

Reports directly to the CMO and CO. Direct reports: none. Workflow coordinator.

Financial and Material Management

• Collect donations and petty cash and ensure donations are kept secure.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

• Work environment is typically in malls/stores.
• Standing for long periods and exposure to cold weather may be required.

Education, Experience and Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and experience may be considered.

Education, Qualifications and Certifications

• Some high school coursework; completion of high school is an asset.
• One year of related experience or experience in customer service.
• Money handling experience is an asset.
• Related experience is an asset.

Skills and Capabilities

• Valid driver’s license and a reliable vehicle required.
• Excellent communication and interpersonal skills.
• Enthusiastic team player with strong communication and interpersonal skills.
• Able to lift 9 to 12 kgs (20–25 lbs).
• Strong customer service skills; enjoy liaising with people of all ages and abilities.
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities.
• Ability to maintain strict confidentiality in handling donor, volunteer, and organizational information.

Compensation and Availability

This is a fixed-term position for the Christmas season. Shifts vary and will be 35 hours per week. Target pay range is $17.33 to $21.66 per hour.

Compensation: The target hiring range is $17.33 to $21.66 with a maximum of $25.99. Placement in the salary range will be based on market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will discuss this with you.