Junior Account Manager / Trade Counter Account Executive

Universal Business Team; Peterborough; On-site; CAD 56,000 - 66,000; Full time

Job summary

A well-established trade supply company in Peterborough, Ontario, is seeking a Junior Account Manager to manage a portfolio of 60-80 accounts. You will act as the primary contact, ensuring high levels of service and reliability. The role involves building customer relationships, upselling, and coordinating internally for order processing. Candidates should have a background in trade counter or similar environments and possess strong customer service skills. This position offers a salary between £30k and £35k, with a bonus and supportive work culture.

Benefits

Competitive salary

Development pathway into full Account Management

Stable working hours with flexibility

Free on-site parking

Complimentary snacks and drinks

Supportive team environment

Qualifications

• Background in a trade counter, branch environment, or builders’ merchant.
• Strong customer service mindset with commercial awareness.
• Confident communicator handling multiple accounts.
• Organized and proactive in managing priorities.

Responsibilities

• Manage and nurture a portfolio of 60–80 accounts.
• Build long-term customer relationships through regular contact.
• Act as a trusted partner to customers understanding their needs.
• Upsell and cross-sell where appropriate.
• Coordinate internally for smooth order processing.
• Maintain accurate records for improvement of account processes.

Skills

Customer service mindset

Commercial awareness

Communication skills

Organizational skills

Ability to manage priorities

Job description

Junior Account Manager / Trade Counter Account Executive

Salary: £30,000 – £35,000 + Bonus
Hours: 8:00am – 5:00pm (flexibility available if required)
Location: Office-based | Free on-site parking

The Opportunity

We are recruiting on behalf of a well-established, fast-growing business within the trade supply and services space. This is a high-impact opportunity for someone currently working in a trade counter, branch, or customer-facing trade environment who is ready to step into a more commercially focused account management role.

You’ll take ownership of a portfolio of 60–80 active accounts, acting as the primary point of contact and ensuring customers receive a consistently high level of service, support, and proactive engagement.

This role is about relationship management, not hard sales ideal for someone who understands tradespeople, products, and the importance of reliability, responsiveness, and trust.

Key Responsibilities

• Manage and nurture a portfolio of circa 60–80 accounts
• Build long-term customer relationships through regular contact and account reviews
• Act as a trusted partner to customers, understanding their needs and requirements
• Upsell and cross-sell where appropriate, adding value rather than pushing product
• Coordinate internally to ensure smooth order processing and issue resolution
• Maintain accurate records and contribute to continuous improvement of account processes

About You

• Background in a trade counter, branch environment, builders’ merchant, or similar
• Strong customer service mindset with commercial awareness
• Confident communicator, comfortable handling multiple accounts
• Organised, proactive, and able to manage priorities effectively
• Looking to transition into an office-based account management role with progression potential

What’s on Offer

• Competitive salary of £30k–£35k plus bonus
• Clear development pathway into full Account Management
• Stable working hours with flexibility when needed
• Free on-site parking
• Complimentary snacks and drinks
• Supportive, down-to-earth team environment with a strong customer-first culture