IT Technician

Pomerleau; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading construction firm is seeking an IT Technician in Toronto to provide technical support to internal users, both in-person and remotely. Responsibilities include managing IT equipment, resolving technical issues, and collaborating with the IT team. The ideal candidate has 3-5 years of experience, strong technical skills particularly in Windows and Microsoft 365, and excellent communication abilities. The role offers a hybrid work model and various benefits including RRSP matching and employee stock ownership.

Benefits

RRSP with up to 5% employer matching

Hybrid work model

Employee stock ownership program

Career growth opportunities

Transit pass reimbursement

Minimum 4 weeks of vacation from day one

Qualifications

• 3 to 5 years of experience in a similar role, ideally in a corporate environment.
• Proficient in Microsoft Office suite.
• Strong teaching skills.

Responsibilities

• Provide technical support in person and remotely for IT equipment.
• Deploy, configure, and update IT equipment for employees.
• Diagnose and resolve hardware, software, and network issues.
• Manage IT requests via email and ticketing system.
• Collaborate with the IT coordinator team.

Skills

Technical support

Communication skills

Windows 10 and 11

Microsoft 365

Active Directory

Customer service orientation

Autonomy

Adaptability

Education

DEC in Computer Technology or equivalent training

Tools

ManageEngine tools (AD Manager, Endpoint Central)

Okta platform

Forti Authenticator multi-factor authentication system

Job description

Ready to build your career? We want to hear from you.

The IT technician is responsible for providing technical support to internal users, both in person and remotely. They primarily operate out of the Toronto office and handle the resolution of issues related to workstations, software, access, and network connectivity. This role requires advanced technical expertise, excellent communication skills, and a strong sense of service in order to maintain team productivity.

What you will do

• Provide technical support in person and remotely for workstations, printers, mobile devices, and other IT equipment.
• Deploy, configure, and update employee IT equipment in the Montréal area (computers, monitors, keyboards, mice, headsets).
• Diagnose and resolve hardware, software, network connectivity, and other technical issues.
• Install software on workstations.
• Manage requests via the IT email inbox and the ServiceNow ticketing system.
• Collaborate with the IT coordinator team to elevate complex issues.
• Participate in the deployment of new equipment and local IT projects.
• Document interventions and keep internal procedures up to date.
• Contribute to the management and updating of the IT inventory.
• Comply with and promote the company’s IT security policies and standards.
• Act as a technical reference for colleagues and share best practices.

This role could be for you if you have

• Education: DEC in Computer Technology or equivalent training.
• Experience: 3 to 5 years in a similar role, ideally in a corporate environment.
• Excellent knowledge of Windows 10 and 11 environments.
• Proficient in Microsoft 365 and Active Directory.
• Strong knowledge of the Microsoft Office suite.
• Experience with ManageEngine tools such as AD Manager and Endpoint Central (asset).
• Familiarity with the Okta platform (asset).
• Knowledge of Forti Authenticator multi-factor authentication system (asset).
• Excellent communication and teaching skills.
• Autonomy, adaptability, rigor, and a strong customer service orientation.

Benefits

• RRSP with up to 5% employer matching
• Hybrid work model for corporate roles
• Employee stock ownership program
• Career growth through real development opportunities
• Transit pass reimbursement — get to work for free
• Minimum 4 weeks of vacation from day one

For the past six years, we've proudly held the distinction of being one of Canada's Top 100 Employers.

Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow. Our culture is built on collaboration, trust, and a shared commitment to doing great work. If this speaks to you, apply for this role or connect with one of our recruiters to learn how we can support you throughout the process.