IT Technician Level 1

Excelpro Group; Saint-Jérôme; On-site; CAD 42,000 - 62,000; Full time

Job summary

Excelpro Group is hiring an IT Technician Level 1 to deliver on-site IT support to employees and customers in Saint-Jérôme. You will be the first point of contact for IT issues, resolving hardware, software and application problems, and escalating complex cases as needed.

You will install and update software, manage user accounts and access, and perform routine maintenance while collaborating with IT teams to ensure fast problem resolution. Fluency in French and English is required.

Qualifications

• Hold a vocational diploma or college certificate in Computer Science.
• 2–3 years of experience in a similar position.
• Strong communication in French and English, spoken and written.
• Driver's license required.

Responsibilities

• Be the first point of contact for users experiencing IT issues.
• Provide first-line technical support for hardware, software and applications.
• Escalate complex issues to Level 2 technicians.
• Install and update software and computer systems.
• Provide basic guidance and training to users on systems and software.
• Create, modify and delete user accounts and manage access rights.
• Perform regular maintenance, security updates and performance checks.
• Monitor systems and networks for anomalies and preempt problems.
• Install and configure devices (PCs, phones, printers, scanners, etc.).
• Use remote support tools to diagnose and resolve off-site issues.
• Document solutions to common problems to aid training and efficiency.
• Collaborate with IT teams for quick problem resolution.

Skills

Communication (FR/EN)

Driver's license

Teamwork

Customer service

Attention to detail

Organizational skills

Priority management

Education

College certificate in Computer Science

Tools

Windows 11

Active Directory

Linux

VMware

Microsoft 365

Intune

Job description

As an IT Technician Level 1, your primary mandate will be to provide IT support to employees and customers. More precisely, you will have to:

• Be the resource person and first point of contact for users experiencing IT issues;
• Provide first-line technical support, helping users resolve issues with hardware, software, and applications;
• Escalate more complex issues to a Level 2 technician for further resolution;
• Ensure the installation and updating of software and computer systems;
• Provide basic advice and training to users to help them make better use of the installed systems and software;
• Create, modify, and delete user accounts in computer systems, as well as manage access rights;
• Perform regular maintenance tasks to prevent problems, such as security updates and performance checks;
• Monitor systems and networks to detect anomalies or potential problems before they become critical;
• Install and configure devices such as computers, cell phones, printers, scanners, and other IT equipment;
• Use remote support tools to diagnose and resolve issues for users who are not on site;
• Document solutions to common problems to assist in training new technicians and improve support efficiency;
• Collaborate with other IT teams to ensure quick and effective problem resolution;
• Perform all other related duties.

REQUIREMENTS

• Hold a vocational diploma or college certificate in Computer Science;
• 2 to 3 years of experience in a similar position;
• Knowledge of Windows 11 and Active Directory;
• Knowledge of Linux and VMware environments;
• Knowledge of Microsoft 365;
• Knowledge of Intune;
• Have a strong command of French and English, both spoken and written, in order to communicate with our partners outside Quebec;
• Hold a valid driver’s license;
• Attention to detail and thoroughness;
• Demonstrate organizational skills;
• Ability to work in a team;
• Excellent customer service skills;
• Strong priority management skills.