IT Technician

Groupassur; Toronto; Hybrid; CAD 48,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive group benefits

Retirement savings plan

Birthday day off

Professional development

Tuition reimbursement

Job summary

Groupassur is seeking an IT Technician to support internal users, deploy hardware, and manage IT assets across multiple offices in a hybrid work setup. The role emphasizes hands-on troubleshooting, clear communication, and collaboration with IT partners.

You will install workstations, onboard new employees, and contribute to security projects while traveling to various office locations as needed.

Qualifications

• Minimum 3–5 years of hands-on IT experience including helpdesk and computer support.
• High school diploma or vocational/professional studies diploma.
• Experience with Office 365, Intune, Entra ID, and Active Directory.
• Excellent end-user communication and ability to explain technical issues plainly.
• Willingness to travel to multiple offices for onboarding and hardware deployment.

Responsibilities

• Provide hands-on, first- and second-level helpdesk and computer support to internal end-users, resolving incidents promptly and independently.
• Communicate clearly and courteously with end-users to understand their needs, explain solutions and keep them informed of progress.
• Configure and install desktop computers and laptops.
• Manage the inventory of technology assets.
• Improve and document procedures.
• Train new employees on IT tools.
• Work on projects such as security enhancements.
• Collaborate with IT partners.

Skills

Office 365

Intune

Entra ID

Active Directory

Networking

Helpdesk support

Communication skills

Autonomy

Analytical thinking

Education

High school diploma or equivalent

Job description

Summary

Reporting to the Director, IT Service Delivery, the IT Technician is a hands-on, autonomous professional who contributes to the smooth operation of the Technical Support Service by delivering an outstanding experience to internal end-users and by ensuring sound management of our technology assets. The incumbent serves as a key point of contact for helpdesk and computer support, resolving incidents independently and communicating clearly with users at all levels. He or she will travel to our various offices to install workstations and carry out the IT onboarding of new employees.

Responsibilities

• Provide hands-on, first- and second-level helpdesk and computer support to internal end-users, resolving incidents promptly and independently

• Communicate clearly and courteously with end-users to understand their needs, explain solutions and keep them informed of progress

• Configure and install desktop computers and laptops

• Manage the inventory of technology assets

• Improve and document procedures

• Train new employees on IT tools

• Work on various projects, such as security enhancements

• Work with our IT partners

Requirements

• Minimum of 3-5 years of hands-on experience in IT, including helpdesk and computer support

• High school diploma or vocational/professional studies diploma

• Strong hands-on proficiency with computer tools and troubleshooting

• Knowledge of IT systems and software such as Office 365, Intune, Entra ID, Active Directory and Networking.

• Excellent communication skills with end-users, including the ability to explain technical issues in plain language

• Proven experience providing helpdesk and computer support

• Autonomy and initiative

• Analytical skills

• Interpersonal skills and customer-service orientation

Benefits

• Hybrid work model supporting work-life balance.
• Comprehensive group benefits, Health Care Spending Account, Employee and Family Assistance Program, and Telemedicine services.
• Retirement savings plan with employer contributions.
• 7 personal days.
• Birthday day off.
• Bonus program.
• Professional development and tuition reimbursement program.