IT Support Specialist — Windows/macOS, MDM & Cloud Ops

JAM CRM; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading CRM agency in Toronto is seeking an IT Support Specialist to join their dynamic team. In this role, you will manage and maintain end-user devices, provide IT support to employees, and assist with system administration tasks. Ideal candidates should have a relevant degree, experience in IT support, and familiarity with tools like JAMF and Intune. This full-time position offers an opportunity to contribute to innovative projects within a thriving environment.

Qualifications

• 2-5 years of working experience in IT support.
• Familiarity with system administration (server, networking).
• Understanding of cloud-based services and applications (O365, Adobe CC).

Responsibilities

• Manage and maintain end-user devices, including mobile device management.
• Provide first-level IT support for troubleshooting hardware and software issues.
• Update and maintain IT documentation.

Skills

Troubleshooting hardware and software issues

Mobile device management (MDM)

Experience with Windows and macOS

System administration knowledge

Understanding of Microsoft Active Directory

Education

2+ year degree in Computer Science, Information Technology, or related field

Tools

JAMF

Intune

Windows Server

Linux

AWS/Azure/GCP

Job description

A leading CRM agency in Toronto is seeking an IT Support Specialist to join their dynamic team. In this role, you will manage and maintain end-user devices, provide IT support to employees, and assist with system administration tasks. Ideal candidates should have a relevant degree, experience in IT support, and familiarity with tools like JAMF and Intune. This full-time position offers an opportunity to contribute to innovative projects within a thriving environment.