IT Support Specialist

JAM CRM; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading CRM agency in Toronto is seeking an IT Support Specialist to join their dynamic team. In this role, you will manage and maintain end-user devices, provide IT support to employees, and assist with system administration tasks. Ideal candidates should have a relevant degree, experience in IT support, and familiarity with tools like JAMF and Intune. This full-time position offers an opportunity to contribute to innovative projects within a thriving environment.

Qualifications

• 2-5 years of working experience in IT support.
• Familiarity with system administration (server, networking).
• Understanding of cloud-based services and applications (O365, Adobe CC).

Responsibilities

• Manage and maintain end-user devices, including mobile device management.
• Provide first-level IT support for troubleshooting hardware and software issues.
• Update and maintain IT documentation.

Skills

Troubleshooting hardware and software issues

Mobile device management (MDM)

Experience with Windows and macOS

System administration knowledge

Understanding of Microsoft Active Directory

Education

2+ year degree in Computer Science, Information Technology, or related field

Tools

JAMF

Intune

Windows Server

Linux

AWS/Azure/GCP

Job description

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an IT Support Specialist to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our clients proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

In this role, you'll be a key IT team member, providing helpdesk support and managing end‑user devices within JAM – a thriving CRM marketing agency with diverse environments including Windows, and macOS. You'll also be in a supporting role within the IT team for system administration tasks and projects.

Key Responsibilities

• Manage and maintain end‑user devices, including mobile device management (MDM) with JAMF and Intune, and monitor for vulnerabilities using vulnerability management tools
• Provide first‑level IT support, including troubleshooting hardware and software issues, and supporting daily IT operations for all employees
• Update and maintain IT documentation
• Assist in managing server, network, and cloud environments (Windows Server, Linux, AWS/Azure/GCP)

Desired Skills and Experience

• 2+ year degree in Computer Science, Information Technology, or related field
• 2-5 years of working experience in IT support
• Experience with end‑user operating systems such as Windows and macOS
• Experience with mobile device management (e.g., JAMF, Intune)
• Familiarity with system administration (Server, Networking, etc.)
• Understanding of:
• Microsoft Active Directory and related services (DNS, GPO, etc.)
• Cloud‑based services and applications (O365, Adobe CC, etc.)
• Networking principles, including security best practices
• Documenting configurations, processes, and assets

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [e-mail].

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Advertising Services