Senior Mac OS & Hardware Support Specialist

KTek Resourcing; Brampton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technology support company in Brampton is looking for a Mac OS and Hardware Support Specialist to join their IT support team. This position requires providing advanced troubleshooting and hardware support for Mac OS environments, ensuring smooth operations for end users. Responsibilities include Tier 2/3 technical support, diagnosing and repairing hardware issues, and managing Apple mobile devices. Ideal candidates should be experienced and have a customer-focused approach.

Qualifications

• Experience in providing Tier 2/3 technical support for Mac OS environments.
• Proficient in diagnosing and repairing hardware issues for Macs and related peripherals.
• Ability to assist with setup, deployment, imaging, and lifecycle management of Mac devices.

Responsibilities

• Provide Tier 2/3 technical support for Mac OS environments.
• Diagnose and repair hardware issues for Macs and related peripherals.
• Support Apple mobile devices in conjunction with Mac OS environments.

Skills

Advanced Mac OS Support

Hardware Troubleshooting

Customer Service

Job description

A technology support company in Brampton is looking for a Mac OS and Hardware Support Specialist to join their IT support team. This position requires providing advanced troubleshooting and hardware support for Mac OS environments, ensuring smooth operations for end users. Responsibilities include Tier 2/3 technical support, diagnosing and repairing hardware issues, and managing Apple mobile devices. Ideal candidates should be experienced and have a customer-focused approach.