IT Support Technician - Flexible Hours & Growth

Mon Technicien; Laval; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive group insurance

Telemedicine services

RRSP with employer contribution

Flexible hours for better work–life-—

Flexible compensation: customize your薪

On-site showers

Job summary

MYTECHNICIAN in Laval, QC, is seeking a customer-focused IT support specialist to join our MSP team. You will be the first point of contact for clients, handling calls and Express tickets with a quick, accurate approach to issue resolution.

You’ll diagnose basic workstation and software problems, coordinate with technical teams, and keep our knowledge base up to date, contributing to a friendly, collaborative work culture with flexible hours.

Qualifications

• IT education (DEP/AEC/DEC or equivalent) is preferred.
• Basic knowledge of Windows and Microsoft 365 environments.
• Bilingual in French and English is required.
• Strong customer service mindset and commitment to quality.
• Excellent communication skills and ability to multitask.

Responsibilities

• Answer incoming support calls from clients’ users.
• Handle Express ticket queue requests within the ticketing system.
• Follow up on pending service requests within established timelines.
• Diagnose and resolve basic workstation, software, user access, and VPN issues.
• Escalate tickets when issues exceed Express scope.
• Collaborate with other technical teams to ensure requests are resolved.
• Keep the knowledge base up to date.

Skills

Bilingual (French & English)

Customer service mindset

Excellent communication skills

Prioritization in fast-paced env

Education

IT education (DEP/AEC/DEC) or equivalent

Tools

Windows

Microsoft 365

Job description

MYTECHNICIAN in Laval, QC, is seeking a customer-focused IT support specialist to join our MSP team. You will be the first point of contact for clients, handling calls and Express tickets with a quick, accurate approach to issue resolution.

You’ll diagnose basic workstation and software problems, coordinate with technical teams, and keep our knowledge base up to date, contributing to a friendly, collaborative work culture with flexible hours.