IT Support Specialist-Laboratory Express

Laboratory Express; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

A laboratory technology support company is seeking an IT Support Specialist. In this remote full-time role, you will provide first-line support for laboratory information systems, troubleshoot technology issues, and assist clients with system navigation. The ideal candidate has 2-3 years of experience in IT support and excellent communication skills. This position offers competitive hourly compensation, health coverage, and opportunities for career growth.

Benefits

Medical, dental, and vision insurance

401(k) matching

Generous paid time off

Professional development training

Qualifications

• Minimum 2-3 years of experience in IT support or technical support roles.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with laboratory information systems is a plus.

Responsibilities

• Provide first-line support for laboratory information systems.
• Diagnose and troubleshoot hardware and software issues.
• Assist healthcare providers with system navigation.

Skills

Troubleshooting hardware and software issues

Excellent communication

Analytical problem-solving

Education

High school diploma

Associate's or Bachelor's degree in IT

Job description

Overview

Company : Laboratory Express

Location : Remote (U.S.-based)

Compensation : Competitive hourly wage

Schedule : Full-time, Monday–Friday, 8:00 AM–6:00 PM ET

Key Responsibilities

• Provide first-line support for laboratory information systems (LIS), test ordering platforms, and result reporting systems.
• Diagnose and troubleshoot hardware and software issues related to laboratory technology.
• Assist healthcare providers and laboratory clients with account access, password resets, and system navigation.
• Accurately document all support interactions in the ticketing system with detailed notes and resolution steps.
• Work closely with laboratory teams to resolve technical and logistical challenges.
• Provide training and support to new users on laboratory systems and technologies.

Qualifications

• Education : High school diploma required; Associate's or Bachelor's degree in Information Technology or related field preferred.
• Experience : Minimum 2-3 years of experience in IT support or technical support roles.
• Technical Skills : Proficiency in troubleshooting hardware and software issues; familiarity with laboratory information systems is a plus.
• Communication : Excellent written and verbal communication skills.
• Problem-Solving : Strong analytical and problem-solving abilities.
• Remote Work Setup : Access to a dedicated professional home office space free from distractions; high-speed internet connection (minimum 50 Mbps recommended).
• Health Coverage : Medical, dental, and vision insurance.
• Retirement : 401(k) matching.
• Paid Time Off : Generous paid time off policies.
• Professional Development : Training in laboratory operations and medical procedures.
• Career Growth : Opportunities for advancement within the company.