IT Service Administrator

Medavie; New Brunswick; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health solutions provider in New Brunswick is seeking an experienced IT Service Administrator. In this role, you will be responsible for managing day-to-day operations of Access Control services and enforcing strict security policies. The ideal candidate will have 3+ years of IT experience, a relevant educational background, and a strong commitment to security best practices. Join a dynamic team committed to improving the well-being of Canadians.

Benefits

Comprehensive benefits package

Opportunities for personal and professional growth

Flexible work options

Qualifications

• 3+ years of experience in the IT industry.
• Solid understanding of system access provisioning.
• Experience with roles-based access controls (RBAC).
• Strong customer service skills.

Responsibilities

• Administer the day-to-day operations of Access Control services.
• Monitor security requests and ensure consistency in procedures.
• Handle onboarding of employees, students, and contractors.
• Manage security access requests and incidents.

Skills

Administration of user access rights

Quality control checks

Generating security metrics

Creative thinking for process improvements

Collaboration across the organization

Education

Relevant University degree or College diploma

Tools

Access control systems

Security auditing tools

Job description

Position Type: Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross‑section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry‑leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest – and it's reflected in our award‑winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The IT Service Administrator’s role is to administer the day‑to‑day operations of the Access Control services for the company. This person enforces strict access controls, policies, and procedures that enforce segregation of duties, the use of unique user IDs and passwords, roles‑based access, and the least privilege principle.

Key Responsibilities

• Performing the day‑to‑day administration of security access requests.
• Monitoring security requests, approvals, and granting activities to ensure procedures are consistently followed.
• Managing the accurate and timely onboarding of new employees, students, and contractors.
• Managing the access controls and access changes related to employee, student, and contractor transfers and changes in roles and responsibilities.
• Managing the access controls related to the suspension, leave of absence, and termination of employees, students, and contractors.
• Administering the operations of role‑based access control systems.
• Managing Service Desk Incident tickets and escalations pertaining to access issues.
• Managing day‑to‑day requests for password resets.
• Providing support for ongoing system and access control audits.
• Provide reporting and statistics as required by management.

Required Qualifications

• A solid understanding of how system access works and how to provision system access while respecting the least privilege principle.
• A working knowledge of how to provision user access to networks, applications, file shares, and/or databases.
• A working knowledge of Medavie Blue Cross legacy systems.
• A working knowledge of roles‑based access controls (RBAC).
• Strong customer service experience and the ability to remain calm, courteous, and professional even while under pressure and tight time constraints.
• A strong commitment to the enforcement of established rules, controls, and policies.

Education: Relevant University degree or College diploma

WorkExperience: 3+ years of experience in the IT industry

Language Skills: English, written and spoken. French would be considered an asset.

Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Other Qualifications

• Fundamental knowledge of security related to information systems such as telecommunication circuits, network devices, server devices, firewalls, and/or applications.
• Experience in securing file shares and/or databases.
• Experience in administering or implementing access controls to secured systems.

Skills

• Ability to administer user access rights and privileges.
• Ability to perform quality control checks upon the user access rights administration process and provide guidance to the security administrators.
• Ability to generate security metrics and reports with accuracy.
• Ability and desire to think creatively and to seek out ways of improving current processes and finding new and innovative efficiencies.
• Ability to interact and collaborate with people from across the entire organization.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail] .