IT Operations Support Analyst

Highbrow LLC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Toronto is seeking an IT Operations Support Analyst with a strong background in financial services. This role requires a minimum of 5 years' experience supporting desktops on trading floors and includes responsibilities like collaborating with support teams, managing incidents, and coordinating system changes. Candidates should have expertise in Windows, Linux, and Mac OS, along with proficiency in ServiceNow and JIRA. Overtime may be required in this dynamic environment.

Qualifications

• Minimum of 5 years in the financial services industry, specifically supporting desktops on the trading floor.
• 5+ years of hands-on experience with Windows, Linux, and Mac OS environments.
• Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.
• 5+ years of experience supporting Android and iOS devices.

Responsibilities

• Interface with other support teams and vendors to ensure seamless communication.
• Coordinate and support system changes, user builds, and desk moves.
• Manage incident and problem reporting processes.

Skills

Experience in financial services industry

Hands-on experience with Windows

Hands-on experience with Linux

Hands-on experience with Mac OS

Experience with ServiceNow

Experience with JIRA

Support for Android devices

Support for iOS devices

Job description

Job Title: IT Operations Support Analyst

Job ID: 2024-13064

Job Location: Toronto, ON (Onsite 5 days a week)

Job Travel Location(s):

# Positions: 1

Employment Type: W2

Duration:Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers

Key Technology:

Job Responsibilities:

• Collaborate: Interface effectively with other support teams and vendors to ensure seamless communication and coordination. This includes working closely with cross‑functional teams to resolve issues and implement solutions efficiently.
• System Coordination: Coordinate and support system changes, user builds, and desk moves. This involves planning and executing hardware and software installations, ensuring minimal disruption to operations, and maintaining up‑to‑date documentation of system configurations.
• Incident and Problem Management: Manage incident and problem reporting processes. This includes promptly logging issues, diagnosing problems, and escalating them as needed to ensure timely resolutions. You will be responsible for tracking the status of incidents and providing updates to stakeholders.
• Dynamic Work Environment: Thrive in a fast‑paced, high‑pressure environment where priorities may shift quickly. You’ll fit right in!

Skills and Experience Required:

Required:

• Experience: Minimum of 5 years in the financial services industry, specifically supporting desktops on the trading floor.
• Technical Skills:
• 5+ years of hands‑on experience with Windows, Linux, and Mac OS environments.
• Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.
• 5+ years of experience supporting Android and iOS devices
• Availability: Must be willing to work overtime when required

Desired:

• Certifications such as: Azure, MCSE, MCSD, Microsoft Certified Product Specialist, CompTIA A+, ITIL.