IT Helpdesk & Networking Specialist — Equity Eligible

Fortinet, Inc.; Burnaby; On-site; CAD 65,000 - 80,000; Full time

Job summary

A leading cybersecurity company is seeking an IT Specialist in Metro Vancouver. The role involves providing technical support, resolving IT issues, and ensuring optimal performance of computer systems. Ideal candidates will have over a year of IT support experience, a Bachelor's degree in Computer Science or Engineering, and strong communication skills. The position offers a competitive salary between $65,000 - $80,000 and a comprehensive benefits package, including medical, dental, and retirement savings plans.

Benefits

100% company paid medical, dental, and vision coverage

Health Spending Account

Paid Time Off and flexible leave policies

Qualifications

• 1+ years in overall IT support experience.
• Experience in client disk encryption and service monitoring applications.
• Good understanding of IP Networking concepts.
• Ability to multi-task in a dynamic environment.

Responsibilities

• Provide technical assistance for computer systems.
• Respond to queries via ticket system or phone.
• Write training manuals and train users.
• Resolve technical problems with LANs and WANs.

Skills

Technical assistance

Problem-solving

Communication skills

Customer service

Team-oriented

Education

Bachelor's Degree in Computer Science or Engineering

Tools

ITSM

Windows AD

Mac OS

Linux

Job description

A leading cybersecurity company is seeking an IT Specialist in Metro Vancouver. The role involves providing technical support, resolving IT issues, and ensuring optimal performance of computer systems. Ideal candidates will have over a year of IT support experience, a Bachelor's degree in Computer Science or Engineering, and strong communication skills. The position offers a competitive salary between $65,000 - $80,000 and a comprehensive benefits package, including medical, dental, and retirement savings plans.