IT Help Desk Technician - Remote & On-Site Support

Canada Tubeform Inc; Kelowna; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation

Health benefits

Training and development opportunities

Job summary

A leading IT solutions provider in Canada seeks a dynamic IT Help Desk Support Technician to provide expert technical support to clients. The ideal candidate will have at least 2 years of experience and strong troubleshooting skills. Responsibilities include remote and on-site support, managing tickets, and ensuring excellent customer service. The company offers a competitive salary, paid time off, and a comprehensive benefits package, emphasizing professional development and advancement opportunities.

Qualifications

• 2+ years work experience in a Managed Services Provider environment.
• Must have in-depth knowledge of configuring and troubleshooting networks.
• Advanced troubleshooting and problem-solving skills.

Responsibilities

• Provide on-site and remote technical support.
• Document work in the ticketing system.
• Communicate effectively with clients and staff.

Skills

Technical diploma or equivalent experience

In-depth knowledge of hardware and software troubleshooting

Excellent communication skills

Customer service skills

Advanced troubleshooting skills

Education

Technical diploma

Tools

Windows

MacOS

Active Directory

Office 365

Linux

Job description

A leading IT solutions provider in Canada seeks a dynamic IT Help Desk Support Technician to provide expert technical support to clients. The ideal candidate will have at least 2 years of experience and strong troubleshooting skills. Responsibilities include remote and on-site support, managing tickets, and ensuring excellent customer service. The company offers a competitive salary, paid time off, and a comprehensive benefits package, emphasizing professional development and advancement opportunities.