Remote IT Help Desk Technician — Grow Your Career

Powergroup Resources; Vancouver; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

Performance-based incentives

Laptop and cell phone provided

Job summary

A managed IT services provider is seeking a Level 1 Support Desk Technician in Vancouver. This full-time role involves providing technical support for various IT issues and ensuring client satisfaction. The ideal candidate will have a background in computer science and at least 3-5 years of technical support experience. This position offers a competitive salary between $55,000 - $65,000, along with comprehensive benefits including health, dental, and wellness programs.

Qualifications

• 3-5+ years of Technical Support/MSP or related help desk experience.
• Advanced understanding of operating systems and network systems.
• Valid Class 5 driver’s license with reliable transportation.

Responsibilities

• Provide IT support related to technical issues involving core business applications.
• Support disaster recovery solutions.
• Communicate with customers about incident progress and outages.

Skills

Technical Support

Interpersonal skills

Diagnostic skills

Service awareness

Education

Degree/Diploma in Computer Science

Tools

ConnectWise

VPN

Job description

A managed IT services provider is seeking a Level 1 Support Desk Technician in Vancouver. This full-time role involves providing technical support for various IT issues and ensuring client satisfaction. The ideal candidate will have a background in computer science and at least 3-5 years of technical support experience. This position offers a competitive salary between $55,000 - $65,000, along with comprehensive benefits including health, dental, and wellness programs.