On-Site IT Support Technician – Technical Expert

Computacenter AG & Co. oHG; Toronto; Remote; CAD 55,000 - 85,000; Full time

Job summary

Computacenter Associate Technician role in Canada focuses on keeping systems and services supported, upgraded, and managed to meet SLAs. You will handle incidents, fulfill service requests, and document knowledge to support customers and teams globally.

You will partner with business leaders, update asset inventories, onboard/offboard users, and deliver remote and on-site support for hardware and software. This position emphasizes strong communication, teamwork, and problem-solving under

Qualifications

• Experience gathering and analyzing information to make sound decisions.
• Ability to quickly build and maintain relationships with internal and external teams.
• Demonstrated ability to assess work processes to overcome obstacles.
• Customer-focused with a proven record of superior service.
• Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
• Good knowledge of SAP, MS Office and MS Teams.
• Strong written and verbal communication skills.

Responsibilities

• Partner with business leaders to deliver services that support company objectives and align with Winning Together values.
• Address and create incident tickets from area queue, document resolution, and assign tickets for resolution.
• Update asset inventory, hardware provisioning, decommissioning, and task closure with appropriate updates.
• Perform onboarding and offboarding tasks as per customer guidelines.
• Provide meeting-room support using Lenovo Hubs, Core devices, screens, and Teams.
• Provide remote support in a timely and effective manner, adhering to standards and OLAs.
• Support corporate mobile devices, including iPhone and Android, with configuration and troubleshooting.
• Manage customer expectations with conflicting priorities and diverse business lines.
• Communicate timely, clearly to internal and external IT units and customers.
• Maintain inventory in asset management, handle reparations with vendors, device replacements, and disposal.
• Offer advice and act as the point of contact for user queries relating to hardware and software.
• Embrace Computacenter’s mission and core values.

Skills

Customer focus

Analytical skills

Time management

Communication skills

Teamwork

Tools

SAP

MS Office

MS Teams

Job description

Computacenter Associate Technician role in Canada focuses on keeping systems and services supported, upgraded, and managed to meet SLAs. You will handle incidents, fulfill service requests, and document knowledge to support customers and teams globally.

You will partner with business leaders, update asset inventories, onboard/offboard users, and deliver remote and on-site support for hardware and software. This position emphasizes strong communication, teamwork, and problem-solving under