IT Applications Engineer

Hilton Foods; Brantford; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading food production company in Ontario, Canada, is seeking an IT Applications Engineer to support and optimize application systems critical for food production operations. You will ensure the performance of key tools such as ERP and quality control systems, acting as the first point of contact for application issues. The ideal candidate will have strong troubleshooting skills and a deep understanding of ERP systems, contributing to operational excellence at the new site in Canada.

Benefits

Diversity and inclusion initiatives

Equal opportunity employer

Qualifications

• Understanding of ERP systems in a food production context.
• Strong troubleshooting skills in live production environments.
• Effective communication with both technical teams and non-technical stakeholders.

Responsibilities

• Provide support for core business applications, particularly ERP systems.
• Collaborate with production and quality teams for system requirements.
• Manage application configurations and integrate with other platforms.

Skills

Understanding of ERP systems

Strong troubleshooting skills

Effective communication skills

Problem-solving ability

Organizational skills

Tools

ERP

SAP

WMS

Job description

Overview

We’re working towards an ambitious future, one we want to build together with all our colleagues. This is why we are looking for an exceptional IT Applications Engineer.

As a key member of the Canadian Team, the IT Application Engineer will be critical to the strategic and operational development of the IT function during the start-up and ramp-up of Hilton Foods Canada.

This role is critical in building a high-performing, engaged, and inclusive workforce that supports the company’s growth and operational excellence.

This role is at the heart of driving our business capability and building a fantastic environment for all our colleagues.

This is a role in which you can influence, bring new ideas and develop the Hilton Foods Canada operation in our organisation. You will bring a passion for continually improving operational performance and people capability on our brand-new site in Canada.

Purpose of the role:

The role of the IT Applications Engineer is to support and optimise the suite of applications used across our food production operations. This role is critical in ensuring the reliability and performance of systems such as ERP, production planning, traceability, and quality control tools that underpin day-to-day manufacturing and supply chain activities.

Strategic direction and line management to the role will be provided by IT Service Delivery Manager and IT Application & Data Services Director.

KEY ACCOUNTABILITIES

• Provide hands-on support for core business applications, particularly ERP systems used for production scheduling, inventory, procurement, and quality assurance.
• Act as the first point of contact for application-related issues within the production environment, ensuring minimal disruption to operations.
• Collaborate with production, engineering, and quality teams to understand system requirements and translate them into technical solutions.
• Manage application configurations, user access, and system integrations with equipment and other platforms.
• Support traceability and compliance by ensuring data integrity and system availability for audits and reporting.
• Document workflows, procedures, and support materials for end users and IT colleagues ,including;
• Application support documentation.
• Technical design, implementation and configuration documentation.
• User training material.
• Participate in testing and deployment of application updates or new modules.
• Promote use of IT systems to support increase of operational and financial efficiency of the company.
• Cooperate with Regional/Group functions (Infrastructure, PMO, Transformation, Service Delivery) in efforts to implement and improve standard Hilton IT solutions.
• Maintaining good cooperation and communication between business users and IT team.
• Implements system changes and administers access to systems and data utilising approved information technology security policies, standards and guidelines.
• Manage and plan a schedule for the safe introduction of new applications/releases/patches to meet new requirements.
• As a subject matter expert, liaise with Suppliers, end-users, internal/external key stakeholders to ensure existing applications are optimised to meet business needs.
• Demonstrate an advanced level of application knowledge across variety of platforms – example: ERP, CRM, WMS, WCS.
• Provide escalation support to Service Delivery Team for Application based incidents, problems and challenges.

KEY EXPERIENCE, KNOWLEDGE AND SKILLS

• Understanding of ERP systems, including Evolve (to be included in training) in a manufacturing or food production context.
• Strong troubleshooting skills and the ability to work under pressure in a live production environment.
• Good understanding of data flows, system integration, and user access management.
• Effective communication skills to liaise with both technical teams and non-technical stakeholders on the shop floor.
• Effective communication skills
• Effective organisational skills
• Demonstratable knowledge of major enterprise business software i.e. ERP, WMS, SAP
• Problem-solving ability.
• Ability to prioritise work in a reactive and proactive environment.
• Understands the importance of Security and Standards.

Desirable:

• Experience in a regulated environment (e.g. BRC, HACCP, ISO 22000).
• Knowledge of traceability requirements in food manufacturing.
• Exposure to automation systems or industrial IT infrastructure.

Hilton Foods Canada is committed to building a culture of diversity and inclusion and are committed to providing equal opportunities to all employees. At Hilton Foods Canada, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation during the recruitment process, please advise the HR representative. All requests for an accommodation and the accommodation measures will be handled in a confidential manner at all times.