Investigations & Risk Resolution Specialist (Evenings)

RBC; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian financial institution is seeking an Investigations Officer responsible for investigating and resolving client and internal general ledger adjustments. The role requires strong problem-solving skills and compliance knowledge, with responsibilities for ensuring high service quality and timely actions. Candidates must be able to work evening shifts. This position offers a comprehensive rewards program and opportunities for growth within a dynamic, collaborative team environment.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Opportunities for growth

Qualifications

• Experience working in a fast paced operational team.
• Solid knowledge of all Regulatory and Compliance rules – CPA rules.
• Strong investigation and problem solving skills.
• Must be able to work evening shift between 4-12pm.

Responsibilities

• Investigate and resolve client and general ledger adjustments.
• Identify root causes of adjustments and resolve them.
• Ensure compliance with RBC policies and regulatory rules.
• Provide high quality service to clients and partners.

Skills

Banking

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Job description

A leading Canadian financial institution is seeking an Investigations Officer responsible for investigating and resolving client and internal general ledger adjustments. The role requires strong problem-solving skills and compliance knowledge, with responsibilities for ensuring high service quality and timely actions. Candidates must be able to work evening shifts. This position offers a comprehensive rewards program and opportunities for growth within a dynamic, collaborative team environment.