Intake Specialist

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A financial institution in Canada is seeking an Intake Specialist to manage the end-to-end intake process for technology requests. The role involves ensuring service levels are met, reviewing requests for quality, and building relationships with partners. Ideal candidates will have at least 2 years of experience in technology, strong project management skills, and proficiency in Microsoft Excel and SharePoint. The work arrangement will be discussed during the interview.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offerings

Wellbeing support

Social recognition program

Qualifications

• Minimum of 2 years experience working in Technology or with Tech partners.
• Good knowledge of project management principles.
• Strong presentation and communication skills.
• Strong time management skills for successful outcomes.
• Attention to detail for accuracy and consistency.

Responsibilities

• Manage the end‑to‑end technology intake process.
• Ensure service levels are met with every intake request.
• Review content of requests for quality and accuracy.
• Develop relationships with business partners and technology partners.
• Coordinate and lead cross‑functional tasks or work packages.

Skills

Analytical Thinking

Atlassian Confluence

Communication

Microsoft Excel

Organizing

Professional Presentation

Teamwork

Education

Degree in Computer Science, Business, Engineering or related field

Tools

Microsoft SharePoint

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You will lead new intakes for a portfolio under Enterprise Technology. As the Intake Specialist, you will facilitate and co‑coordinate the end‑to‑end intake process. You will collaborate with a diverse team to create a consolidated response including scope documentation and estimation.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on‑site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Intake Process : You’ll manage the end‑to‑end technology intake process ensuring all established guidelines, processes and service levels are followed taking corrective action or escalating issues as appropriate.
• Service Levels : You’ll receive, log and monitor status of each intake request ensuring service levels are met and sign‑off is obtained.
• Quality and Accuracy : You’ll review content of each request for quality and accuracy following up to resolve issues and/or escalating discrepancies with internal business partners or external service providers.
• Relationship Management and Reporting - Develop and maintain productive relationships with designated business partners, technology partners and peers to resolve problems/inquiries.
• Coordination & Collaboration - Coordinate and lead cross‑functional tasks or work packages. Consolidate estimates and requirements from various cross CCT team.

Who you are

• Experience: You have a minimum of 2 years experience working in Technology or with Tech partners. You have a degree in Computer Science, Business, Engineering or a related field.
• Project management: You have good knowledge of project management principles and the lifecycle of a project with demonstrated proficiency in Microsoft Excel and Microsoft SharePoint. SharePoint Admin and development skills would be considered an asset.
• Communication : You have strong presentation and communication skills which allow you to run meetings with various stakeholders at different levels.
• Organization : Your time management skills are strong and you are able to prioritize competing priorities to ensure successful outcomes.
• Attention to Detail: You take the time to review the final product to ensure accuracy and consistency.
• Values matter to you . You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Atlassian Confluence, Communication, Microsoft Excel, Organizing, Professional Presentation, Teamwork