Intake Coordinator

Bissell Centre; Edmonton; Hybrid; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Paid vacation - 3 weeks

Health maintenance days

Extended health coverage

Life insurance

Employee assistance program

Staff events

Employee discounts

Maternity/paternity leave benefits

Job summary

Bissell Centre is hiring an Intake Coordinator to join the Family Intervention Services team in Edmonton. You will manage referrals, conduct early assessments, and guide families into ongoing support with our services.

The role requires compassionate communication, strong organization, and collaboration with Family Support Workers to ensure timely access to housing, income support, childcare and related services.

Qualifications

• Certificate, Diploma or Degree in Social Work, Human Services, Community Support Work or combination of other relevant education and experience.
• Employees with Social Work Diploma/Degree are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per Alberta Health Professions Act.

Responsibilities

• Serve as the primary point of contact for all incoming referrals, ensuring a timely and professional response to internal and external stakeholders.
• Conduct initial intakes to gather baseline participant information and assess immediate needs against program eligibility criteria.
• Facilitate the transition of participants into the program by coordinating and confirming intake appointments between families and the Family Support Workers (FSWs).
• Ensure all initial referral data is accurately captured and organized to support seamless caseload assignment and program reporting.
• Relay messages as appropriate or transfer to appropriate extension number/contact number. Staff member must exercise discretion and diplomacy on obtaining information from callers for persons not immediately available.
• Provide updated information to participants on accessing basic needs, employment, childcare and family support, housing, income tax services, etc.

Skills

Crisis experience

Adults in crisis

Education

Social Work diploma/degree

ACSW registration or eligible

Job description

Who We Are?

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an Intake Coordinator to join our dedicated Family Intervention Services team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

How You’ll Make an Impact?

The Intake Coordinator acts as the essential first point of contact for families seeking support, ensuring a welcoming and efficient entry into the organization’s services. This role is responsible for the professional management of the referral pipeline, conducting preliminary assessments to determine program eligibility, and streamlining the administrative transition to ongoing case management. By bridging the gap between initial inquiry and active support, this position ensures that families in need are connected to the right resources with minimal delay and maximum clarity.

• Serve as the primary point of contact for all incoming referrals, ensuring a timely and professional response to internal and external stakeholders.
• Conduct initial intakes to gather baseline participant information and assess immediate needs against program eligibility criteria.
• Facilitate the transition of participants into the program by coordinating and confirming intake appointments between families and the Family Support Workers (FSWs).
• Ensure all initial referral data is accurately captured and organized to support seamless caseload assignment and program reporting.
• Relay messages as appropriate or transfer to appropriate extension number/contact number. Staff member must exercise discretion and diplomacy on obtaining information from callers for persons not immediately available.
• Provide updated information to participants on accessing basic needs, employment, childcare and family support, housing, income tax services, etc.

What You’ll Bring?

• Certificate, Diploma or Degree in Social Work, Human Services, Community Support Work or combination of other relevant education and experience.
• Employees with Social Work Diploma/Degree are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per Alberta Health Professions Act.
• Minimum one year of employment experience working with individuals in crisis (e.g., high-risk populations, case management, mental health and addictions).
• Prior experience supporting adults in crisis, addictions, mental health or other complex barriersis highly preferred.

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
• Health Maintenance Days (in addition to vacation)
• Extended health, dental, and vision coverage for you and your family
• Health Spending Account
• Life insurance and ADD for you and your dependents
• Benefits coverage during maternity/parental leave
• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
• Paid time off for optional general holidays

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 30th, 2026