Case Manager, Supportive Housing

Bissell Centre; Edmonton; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Vacation: 3 weeks on hire, 4 with

Health Maintenance Days

Extended health, dental, vision

Health Spending Account

Life insurance and ADD

Employee & Family Assistance Program

Staff events & discounts

Job summary

Bissell Centre is seeking a Case Manager to join the Hope Terrace team. You will build and navigate client-directed care plans, assess psychosocial needs, and collaborate with the care team to support residents’ wellbeing.

The role emphasizes trauma-informed, client-centered practice and strong relationship-building to help residents access services and improve outcomes. Responsibilities include developing individualized care plans, conducting psychosocial assessments, and advocating for

Qualifications

• Minimum degree or diploma in Human Services.
• 2–3 years direct experience working with vulnerable populations.
• Active RSW license in Alberta preferred and in good standing.

Responsibilities

• Develop an individual care plan for each resident using Hope Terrace care pathways.
• Provide ongoing supportive case management to residents.
• Initiate and complete ongoing needs assessments, referrals, and advocacy for individuals in the Hope Terrace program.
• Complete comprehensive psychosocial assessments as required.
• Identify opportunities to assess and enhance readiness to make positive changes and increase self‑reliance related to mental health and substance use concerns.

Education

Degree or diploma in a Human Services field

Job description

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for a Case Manager to join our dedicated Hope Terrace team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

How You’ll Make an Impact?

The Case Manager, under the direction of the Manager, is responsible for building and navigating client directed care plans for Hope Terrace residents. The case manager will identify and respond to the psychosocial needs of their clients within a trauma-informed, client-centred framework. The successful candidate will be expected to build rapport with clients and perform assessments of clients’ psychosocial requirements. The case manager collects, sorts, and maintains up-to-date information on services available, and assists clients to access these services.

This position requires successful working relationships with residents that support their ability to reach their full potential.

This position will influence and celebrate positive outcomes with residents and will work with the Hope Terrace front line staff and care team to mitigate problems and obstacles that threaten to undermine residents’ wellbeing. Keeping clear and accurate files and records is essential. The Case Manager will collaborate with the Mental Health Therapist, Occupational Therapist and other community supports.

The Case Manager will have a strong understanding of the theory and practice of Harm Reduction in a PSH setting.

• Develop an individual care plan for each resident using the care pathways laid out for Hope Terrace.
• Provide ongoing supportive case management.
• Initiate and complete ongoing needs assessments, referrals and advocacy for individuals who are in the Hope Terrace program.
• Complete comprehensive psychosocial assessments as required.
• Identify opportunities to assess and enhance participants’ readiness to make positive changes and increase self-reliance related to their mental health and substance abuse concerns.

What You’ll Bring?

• The successful candidate will have a minimum of a degree or diploma in a Human Services field
• 2-3 years of direct experience working with the vulnerable population. Preference will be given to candidates who have an active RSW license in Alberta and are in good standing with their licensing body.
• Direct experience working with individuals living with FASD considered an asset.

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
• Health Maintenance Days (in addition to vacation)
• Extended health, dental, and vision coverage for you and your family
• Health Spending Account
• Life insurance and ADD for you and your dependents
• Benefits coverage during maternity/parental leave
• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
• Paid time off for optional general holidays

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.