Residential Support Worker (Awake Overnight)

Bissell Centre's Thrift Shop; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Vacation

Health Maintenance Days

Extended health/dental/vision

Life insurance

Job summary

Bissell Centre is seeking a Residential Support Worker (Awake Overnight) to provide consistent on-site support for Terrace Heights residents during overnight hours. The role requires an awake shift, crisis intervention, and adherence to care plans, with a focus on safety and housing stability.

The ideal candidate holds a Human Services-related diploma and at least one year of relevant experience, including activities of daily living support and trauma-informed, person-centered practice.

Qualifications

• Degree or diploma in Human Services, Social Work, Community Support, Addictions and Mental Health, or a related field.
• Minimum of one year of related experience in supportive housing, residential services, homelessness services, mental health, addictions, or with individuals experiencing complex barriers.
• Experience providing direct, frontline support with activities of daily living, life-skills development, crisis intervention, de-escalation, and resident engagement is an asset.
• Experience working within a trauma-informed, person-centered, and recovery-oriented environment is considered an asset.

Responsibilities

• Provide consistent, hands-on support to residents within the supportive housing environment, promoting housing stability, independence, safety, and overall well-being.
• Support residents with activities of daily living, including personal hygiene, nutrition, housekeeping, laundry, apartment maintenance, organization, and other practical living skills.
• Develop positive, professional relationships with residents through regular engagement, active listening, encouragement, and consistent presence within the building.
• Implement and reinforce individualized care plans, support strategies, behavioural approaches, and goals established by the Case Manager and broader care team.
• Observe changes in resident behaviour, functioning, wellness, or support needs and communicate relevant observations and concerns to the appropriate team member.

Skills

Direct frontline support

Trauma-informed approach

Person-centered care

Crisis intervention

Education

Human Services / related field diploma

Job description

Residential Support Worker (Awake Overnight)

Who We Are?

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for a Residential Support Worker (Awake Overnight) to join us as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

How You’ll Make an Impact?

The Residential Support Worker (Awake Overnight), under the direction of the Team Lead, Supportive Housing, provides consistent on-site support and maintains a safe, stable, and supportive environment for residents of Terrace Heights Supportive Housing throughout the overnight hours. The position remains awake and actively engaged throughout the entire shift, responding to resident needs, monitoring the residential environment, completing wellness checks, and responding to emergencies, crises, and safety concerns as required.

Using person-centred, trauma-informed, culturally responsive, and recovery-oriented approaches, the Residential Support Worker provides practical and emotional support, de-escalation, and crisis intervention while reinforcing established resident care plans and support strategies. The role maintains clear communication and documentation to ensure continuity of care and a thorough transition of relevant information to the incoming day team.

• Provide consistent, hands-on support to residents within the supportive housing environment, promoting housing stability, independence, safety, and overall well-being.
• Support residents with activities of daily living, including personal hygiene, nutrition, housekeeping, laundry, apartment maintenance, organization, and other practical living skills.
• Develop positive, professional relationships with residents through regular engagement, active listening, encouragement, and consistent presence within the building.
• Implement and reinforce individualized care plans, support strategies, behavioural approaches, and goals established by the Case Manager and broader care team.
• Observe changes in resident behaviour, functioning, wellness, or support needs and communicate relevant observations and concerns to the appropriate team member.

What You’ll Bring?

• Degree or diploma in Human Services, Social Work, Community Support, Addictions and Mental Health, or a related field.
• Minimum of one year of related experience working in supportive housing, residential services, homelessness services, mental health, addictions, or with individuals experiencing complex barriers.
• Experience providing direct, frontline support with activities of daily living, life-skills development, crisis intervention, de-escalation, and resident engagement is considered an asset.
• Experience working within a trauma-informed, person-centered, and recovery-oriented environment is considered an asset.

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
• Health Maintenance Days (in addition to vacation)
• Extended health, dental, and vision coverage for you and your family
• Health Spending Account
• Life insurance and ADD for you and your dependents
• Benefits coverage during maternity/parental leave
• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
• Paid time off for optional general holidays

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: October 31st, 2026